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Michael Flagstad is founder and Chief Executive Officer of Visante, Inc., a Minneapolis-based consulting practice. Since its incorporation, Michael has carefully crafted the Visante team so that it now includes more than 50 senior level consultants, each representing advanced knowledge and experience in healthcare administrative, clinical, and operational areas. These support the firm's major client segments of Hospital and Health Systems, Health Plans, and Pharmacy Benefit Management (PBM) services. At present, Michael is taking Visante to a new level by establishing relationships with international physicians, pharmacists and healthcare administrators in selected countries. He is Board Chair for Visante Limited and Visante UK, Limited, both based in London.
Between 2005 and through 2007, Michael was Director of Pharmacy Benefits for Gorman Health Group during which time Visante pharmacy specialists served as the pharmacy benefit group for that firm. Prior to founding Visante, Inc., he served as Senior Vice President and Chief Clinical Officer for Express Scripts and ValueRx, prescription benefit and medication management companies. In this position, he was responsible for the development and implementation of products and services addressing disease prevention and management, pharmacotherapy optimization, formulary management, patient support, and provider education. Previous to this, he was Chief Operating Officer, Diversified Pharmaceutical Services (DPS) - Canada, in Toronto and Senior Director, Business Development for DPS in Minneapolis.
Michael's career includes over 15 years' experience in hospitals and academic medical centers in administrative, faculty, and clinical practice roles. He served as Associate Director of Pharmacy at Shands Hospital, University of Florida. He was also Clinical Coordinator at Ingalls Memorial Hospital in Harvey, Illinois, and Clinical Pharmacist at Mercy Hospital Medical Center in Des Moines, Iowa. In addition, he has held pharmacy faculty appointments at the University of Florida, Purdue University, and Drake University.
In 1999 he was an Honorary Fellow at the Center for Health System Research and Analysis at the University of Wisconsin-Madison. His areas of focus included behavioral aspects of medication adherence and assessment of models for dissemination of CHESS (Comprehensive Health Enhancement Support System) technology. In 2000 he received the Winston J. Durant Lectureship Award from the University of Wisconsin Hospitals and Clinics. Throughout his career, he has authored or co-authored over 40 publications and has presented more than 200 invited presentations and workshops at professional conferences and seminars. Michael currently chairs the Board of Visitors, University of Wisconsin School of Pharmacy, and serves on the Board of Directors of the American Society of Health-System Pharmacists (ASHP) Foundation.
Michael Flagstad was awarded a Bachelor of Science degree in pharmacy and a Master of Science degree in Hospital Pharmacy, both from the University of Wisconsin, Madison. He completed a two year pharmacy residency at the University of Wisconsin Hospital and Clinics in Madison, Wisconsin, and he holds pharmacy licensure by examination in Wisconsin and Florida and by reciprocity in Minnesota.
Michael Flagstad resides in Minneapolis, Minnesota.
Thomas Bellnier is the Visante Senior Consultant, Applications Developer and is primarily engaged with the Hospital & Health Systems Pharmacy Services practice. Tom has more than 15 years experience with mainframe and mid-range environments which includes proficiency with a variety of database systems, development environments, and programming languages.
For the last eight years Tom has worked almost exclusively with pharmacy information systems. This has provided him with experience in all facets of medication information technology, hospital pharmacy operations, pharmaceutical product management, supporting software development, and information systems administration.
In addition to his consulting work with Visante, Mr. Bellnier is the Database Analyst and Administrator at Grady Health System in Atlanta, Georgia. In this capacity he has been integral in the automation and optimization of a number of processes throughout Grady's pharmacy operations. He has also created several in-house applications that are able to monitor everything from patient calls to patient assistance program submissions.
Prior to this, Tom was a Senior Applications Developer for Cooperative Technologies, Inc. He began his career as an entrepreneur developing applications through his company, Centaurus Software Design.
Thomas Bellnier received an Associate's Degree from Bryant & Stratton College in computer programming. He resides in Atlanta, Georgia.
Denny Briley is a Senior Consultant serving with Visante's Hospital & Health Systems Services and International practice. Denny's expertise is drawn from an extensive career that combines his interest in pharmacy informatics and medication systems management. He has held various positions with an academic medical center as well as three major systems vendors providing industry-leading pharmacy informatics technology. Throughout his career he has always looked for ways to improve pharmacy operations with pharmacy informatics and medication management techniques.
Prior to joining Visante, Dr Briley was Senior Pharmacy Product Strategist at GE Healthcare IT reporting to the Vice President, Enterprise Product Strategy for 10 years. He was product owner of ePrescribing for GE's Enterprise Orders and Pharmacy and served as senior product strategist for the company's Enterprise Solutions Medication Management Group.
Before this, he was President of US Operations for BDM Information Systems, Inc. reporting to the President and CEO of BDM Information Systems, Ltd based in Saskatoon, Saskatchewan, Canada. In this position he was responsible for market development, sales, and software development for pharmacy systems software for hospital and health system environments in the US. He also was Marketing Manager, Pharmacy Systems at Becton Dickinson Medical Systems.
In each of these positions, Dr. Briley has successfully implemented hundreds of pharmacy and is considered one of this country's leading pharmacy informatists.
Over the years, Denny has held a teaching position at the Massachusetts College of Pharmacy as an Adjunct Professor for Pharmacy Informatics and has mentored a number of successful pharmacy informatists throughout the years. One of his great professional pleasures is watching students he has mentored become successful in their chosen aspects of pharmacy practice.
Dr. Briley received a Bachelor of Science in Pharmacy from the University of Kentucky College of Pharmacy in Lexington. He received a Doctor of Pharmacy from the University of Kentucky in addition to serving a concurrent three year Hospital Pharmacy Residency specializing in computerization of drug delivery systems. He maintains professional affiliations with the American Society of Health-System Pharmacists (ASHP), the American Pharmaceutical Association (APhA), the Health Level 7 Association (HL7), and Health Information Management Systems Society (HIMSS). He was awarded the ASHP Distinguished Service Award in 2009 from the Section of Pharmacy Informatics and Technology.
Denny Briley is a resident of Olathe, Kansas.
Throughout his career, Gregory (Greg) Burger's philosophy has been to surround himself with great people as friends and mentors and then work hard and be ethical in all that he does. He is known for his results-focused leadership and has a reputation for being able to drive initiatives to successful completion. Along the way, Greg has developed an intuitive understanding of people that helps him to achieve interdisciplinary collaboration in all of his pursuits.
Greg has particular skills in the areas of hospital pharmacy operations management, standards and compliance, patient safety, multiple facility redesigns and launches, retail administration, automation, and specialty pharmacy including the 340B Drug Discount program. He is a certified Six Sigma Green Belt in performance improvement methodology.
Prior to joining Visante's Hospital & Health Systems Services practice, Greg was Executive Director of Pharmacy Operations at Indiana University Health (IU Health) in Indianapolis, IN. He was responsible for all aspects of pharmacy operations at four hospitals, 6 outpatient infusion center pharmacies and 21 retail pharmacies in the IU Health system. This involved overseeing an operating budget of $150 million in expenses and $800 million in revenue plus a staff of 585 full time employees.
As Director of Pharmacy at UC Health–University Hospital in Cincinnati, he managed all aspects of that pharmacy practice including annual pharmacy budget preparation, administering the hospital's residency program and overseeing 125 FTEs. During this time he was able to keep expenses to within 2% of budget while exceeding revenues between 8–14% over budget.
Before this, he was with the University of Iowa Hospitals and Clinics in Iowa City, Iowa. Here he was Assistant Director the Department of pharmaceutical Care and Director of Pharmacy for the Ottumwa Regional Health Center.
Greg received a Master of Science in Hospital Pharmacy from The Ohio State University and a Bachelor of Science in Pharmacy from the University of Iowa in Iowa City. He completed the Executive Management Program for Pharmacy Leaders at the Wharton School of Business Executive Education program. He has received numerous awards and has been active with local and national professional organizations.
Greg Burger resides in Indianapolis, IN where he also owns, races and breeds thoroughbred horses.
Kent Carmer is a Senior Consultant with more than 22 years of home health and home infusion experience. He has worked both as a staff pharmacist, and a pharmacy manger in two different hospital- based multi-facility health networks. At Visante, Kent provides expert project support for home infusion, home enteral services, sterile IV compounding storage and distribution, as well as regulatory compliance for these functions. Kent is a member of both the Hospital & Health System Services and International practices
Concurrent with his work at Visante, Kent is Pharmacy Manager for Indiana University (IU) Health Home Care providing home healthcare services for patients of the IU Health network which is comprised of 20 hospital facilities in Indiana. In this capacity he oversees a staff of more than 40 employees who coordinate pharmacy support and education to assist patients maintain their own infusion therapies. His responsibilities involve integration of home care pharmacy services with the various patient care modalities provided by physicians, nurses, laboratories, and clinics throughout this system. At IU Health he is a member of the Nutritional Support Steering Committee, the Pharmacy Anticoagulation Steering Committee, and the Medication Safety Committee.
Prior to joining IU Health, Kent was Pharmacy Manger for Community Home Care and Hospice, in charge of pharmacy services for home infusion, enteral feedings, and hospice medications. Over his thirteen years as manager, he is credited the program's initial startup and helping it grow from serving just a few patients at a time to many hundreds each year. His responsibilities were to oversee intravenous medications for the hospice program and home infusion medications for patients coming from the system's hospital network. During his final two years in this position, he developed a program to provide oral medications and alternative dosage forms to the system's hospice patients. This involved redesigning the home infusion preparation area and obtaining the proper licenses to be able to provide oral and alternative dosage medications for a growing group of home hospice patients.
Over the years, Kent has maintained a membership in the American Society of Health System Pharmacists (ASHP). Through the ASHP Research and Education Foundation Pharmacy Leadership Academy he has completed the majority of his Master of Hospital Administration program graduate credits. He served as an instructor and preceptor at Indiana University-Purdue University, Indianapolis, (IUPUI) for a pharmacy technician national certification preparatory course. Kent received a Bachelor of Science in Biology from Grace College and a Bachelor of Science in Pharmacy from Butler University College of Pharmacy.
Kent Carmer is a resident of Indianapolis, IN.
Sharon Clackum is a Visante Senior Consultant specializing in pharmacotherapy, particularly as it pertains to geriatric populations in assisted living, skilled nursing, and hospice settings. She has served with several national and regional firms providing advanced pharmacy consultation and training programs for institutional pharmacy services in long-term care facilities. She is also a board certified Geriatric Pharmacist (CGP).
Prior to establishing her own consulting firm, Dr. Clackum was Director of Utilization Management at PharMerica in Louisville, Kentucky. In this position she was responsible for developing, implementing, and maintaining utilization services for pharmacies and clients around the country. This included coordinating clinical activities with other consultant pharmacists as well as with various regional pharmacies, while maintaining compliance with each state's laws. Her team initiated process review and business development in contract pricing audits, gross margin analysis, and per diem contract appraisal. She was the compiler and editor of PharMerica's Formulary and Nursing Drug Handbook, their Clinical Assessment Pharmacist (CAP) Training Manual, their Nursing Facility Policy & Procedure Manual, and their Prospective Payment System (PPS) Training Manual.
At Pharmacy Corporation of America (PCA), Sharon was a consultant pharmacist to nursing homes and also provided in-service education for professional staff and was a liaison between the facility and other PCA departments. She was part of their National Education Team responsible for reviewing, coordinating, and presenting educational materials and programs to PCA staff and their clients. She created manuals for their drug-nutrient interactions computer program, the Special Focus Drug Care Plan, Falls Assessment program, Osteoporosis screening, Sedative-Hypnotic Drug Use Evaluation, and the Georgia policy and procedure manual for nursing facilities.
Sharon was also a Consultant Pharmacist with Insta-Care Pharmacy Services and served as the southeastern region trainer for consultant and staff pharmacists, nurses, and ancillary personnel. As Regional Managed Care Liaison, she was involved in the evaluation, development, and implementing of therapeutic drug studies.
Throughout her career, Sharon has desired to give back through professional and community service. She is currently on the American Society of Consulting Pharmacists (ASCP) Board of Directors and is president of the Mercer University Alumni Board of Directors. She is adjunct professor at Mercer University and has also served as a pharmacy preceptor for Mercer University, the University of Georgia, and the University of South Carolina. She is a Fellow of ASCP, and a member of the Georgia Pharmacy Association.
Sharon Clackum earned a BS in Pharmacy and Doctor of Pharmacy from the College of Pharmacy & Health Sciences at Mercer University, Atlanta, GA. She is licensed to practice pharmacy in Georgia and Alabama and she resides in Cumming, GA.
Alana Columbo is a Visante Senior Director, Business Development, providing a diversity of achievements in healthcare related programs, particularly the management, billing, and distribution of prescription medications. She has experience in a number of business development and strategic planning settings, and her skills include all phases of account sales, management, and implementation including physician recruitment and contract negotiations.
Prior to joining the Visante team, Alana was Regional Sales Manager for InstyMeds Corporation, responsible for business development of its fully automated, ATM-style prescription medication dispenser. Through her efforts, the company was able to develop successful business relationships in seven new states. Previous to this Alana was Director of Sales for Medvantx, Inc. In this position she had national responsibility for recruiting, hiring, and managing regional sales executives. With her team, she was able to launch a point-of-care network that began with an account base of nine physician offices in two states and expanded to over 400 offices nationwide within three years. Ms. Columbo’s position as Senior Marketing and Sales Representative at Healthvision, Inc. provided her with an opportunity to identify and qualify appropriate healthcare customers for their web-based practice management, billing, and e-prescribing package. At Parkstone, Inc. she was a Regional Account Executive and participated in the initial launch of Parkstone’s innovative point-of-care e-prescribing technology. Alana began her career as a Pharmaceutical Sales Representative for Innovex-Quintiles Transnational where she was recognized for her ability to readily develop professional interactions with health care providers by offering drug education programs and setting up events that ethically promoted various pharmaceutical products.
Throughout her career Alana has focused on establishing responsible and respected relationships with all levels of healthcare providers, including C-Level Hospital Executives, as a means of developing her business.
Alana Columbo received a Bachelor of Arts degree in Communication from Saginaw Valley State University in Saginaw, Michigan. She resides in Bloomfield, Michigan.
Dr. John Daly is the Visante Senior Consultant for Management and Communications. He is also the Liddell Professor in the College of Communication, Distinguished Teaching Professor, Texas Commerce Bancshares Professor of Management, and an adjunct Professor in Pharmacy at the University of Texas at Austin. He has worked with pharmaceutical companies such as Pfizer, Roche, Astellas, Amgen, Bayer, Astra-Zeneca, and Merck, product companies such as St. Jude, Stryker, Essilor, and Alcon. He has also consulted with health care institutions such as M.D. Anderson, Charity Hospital of New Orleans, Johns Hopkins, Spectrum, Pinnacle, Rice Hospital, Scott & White, the University of Alabama Medical Center, and Methodist Hospital of Houston in addition to a wide variety of medical and pharmaceutical associations throughout the nation.
His consulting work extends to many non-health related organizations, focusing on influencing skills, customer loyalty, and sales. These include Apple, Newell-Rubbermaid, Marriott, Consolidated Edison, Morgan Stanley, Goldman Sachs, State Farm, Union Pacific, LG, Kraft, IBM, BP, Shell, AGIP, AT&T, Home Depot, Texas Instruments, UPS, FedEx-Kinkos, EDS, McCarthy, Zachry, Continental Airlines, American Airlines, 3M, Novell, Frito-Lay, Dell, Prudential, and Samsung.
In the government arena, Dr. Daly has worked with the White House (Executive Office of the President) designing and implementing a major customer service initiative as well as with numerous Federal, State, and local government units throughout the United States. He has also worked with more than 300 public agencies and private organizations in consulting, training, and speaking roles.
In academia, John teaches graduate and undergraduate courses on topics such as Interpersonal Communication, Organizational Behavior, Advocacy and Persuasion. He also instructs programs on advocacy (influencing skills), customer loyalty, selling skills, and communication for the University of Texas' Executive Education and Executive MBA programs of the McCombs School of Business. Over the course of his career, he has won every major teaching award at UT. He has published more than one hundred scholarly articles, and completed six academic books. He served as President of the National Communication Association, President of the Council of Communication Societies, and on the Board of Directors of the International Communication Association and the International Customer Service Association. He is a Fellow of the International Communication Association. His work has been cited in any number of popular outlets including the Wall Street Journal, the Washington Post, and the New York Times.
John Daly received a BA with honors from the University of Maryland, MA from West Virginia University, and a PhD from Purdue University. He resides in Austin, Texas.
Donna De La Torre is Visante's Financial & Administrative Associate responsible for many of the company's accounting needs. In addition to her work for Visante, Inc., Donna is the owner of DMC Bookkeeping, serving a number of professional firms and small businesses located in southern California. She has been an independent accountant and bookkeeper for more than 25 years and her firm has served as many as 30 client businesses concurrently. Donna has a comprehensive knowledge of accounting and auditing principles including maintaining accounts payable, receivables, payroll, general ledger postings, invoicing, tax issues, and regulatory compliance guidelines for small business.
Donna De La Torre attended the University of Texas, Austin and the University of Oklahoma, Oklahoma City. She is proficient in Microsoft's Excel and Word programs as well as Intuit's QuickBooks and Virtual Software's Virtual Time & Expense.
Donna De La Torre is a resident of Anaheim, CA.
Margo Farber is Visante's Drug Policy & Pharmacotherapy Specialist offering clients an in-depth knowledge of the appropriate and safe use of pharmaceuticals in institutional settings. She has a particular interest in the optimal and judicious use of antimicrobials and has published and lectured on this subject. In her work with Visante, she serves as a pharmacist infectious disease specialist in the Visante Antimicrobial Stewardship Practice offered in the United States and in the United Kingdom.
Concurrent with her work for Visante, Dr. Farber is Director, Drug Information and Drug Policy at the Detroit Medical Center (DMC). In this position she is responsible for issuing guidelines for appropriate drug use for eight general and specialty hospitals as well as numerous associated clinics operated by DMC. In addition to her work at DMC, Margo is Associate Clinical Professor at Wayne State University, lecturing at both the School of Medicine and the College of Pharmacy. She is also a preceptor for doctoral pharmacy students from Wayne State and the University of Michigan. In 2006 she was Preceptor of the Year for the University of Michigan College of Pharmacy and in 2003 she was named Doctor of Pharmacy Preceptor of the Year by Wayne State's College of Pharmacy. She has contributed numerous articles to the professional literature.
At DMC, Margo is the Drug Information specialist participating on the Antimicrobial Stewardship, Medical Safety, Infection Control, and Medication Safety committees as well as the Glycemic Control Task Force and the System Quality Council for the entire health system. In each of these committees, it is her responsibility to recommend ways to reduce medication errors and the appropriate use of medications to combat hospital borne infections. She sees her role going beyond reviewing incidence reports to proactively recommending safeguards that can reduce medication errors and promote safer procedures overall.
Throughout her career, Margo has sought to give back through her profession. She is a member of the American Society of Health-System Pharmacists and was chair of the Council on Therapeutics. She is also a member of the American College of Clinical Pharmacy and the American Diabetes Association. She has been very active with the Michigan Society of Health-System Pharmacists serving as president and on several committees. In 2001 she was voted Pharmacist of the Year. In her community she has provided educational programs to the Michigan Arthritis Foundation, Mt Clemens Community Schools, and at senior residences in the Detroit area.
Margo Farber received a B.S. in Pharmacy and a Doctor of Pharmacy from the University of Michigan College of Pharmacy in Ann Arbor, MI. She completed a post–graduate residency at the National Institutes of Health in Bethesda, MD. She is licensed to practice pharmacy in Michigan.
Margo Farber resides in Grosse Pointe Park, Michigan.
Paul Foley is Senior Vice President for Visante focusing on new business development. Among his accomplishments is the creation and early development of the firm's Hospital & Health Systems Practice. He has also been instrumental in the development of its International Practice.
Over his diverse career of more than 25 years, Paul has garnered expertise in marketing, strategic planning, and operations management in a number of aspects of the healthcare field. His experience includes successfully leading the development, marketing and operational management of programs that enhance health care quality and improve organizational profitability with many aspects of the healthcare industry. This includes special understanding of payers, providers, and vendors as they relate to health–systems management to direct patient care.
Prior to joining Visante, Paul was Vice President, Business Development for Allscripts, a leading provider of point–of–care decision support solutions for physicians. At Allscripts, he was responsible for establishing strategic business relationships with Pharmacy Benefit Management (PBM) companies, large managed care organizations, pharmaceutical manufacturers, retail pharmacies chains, and connectivity players.
Before this, Paul was Senior Director, Clinical Product Development & Management, for Express Scripts. In this position he developed and managed the company's clinical products which included more than 100 programs representing over $20 million in revenue from pharmaceutical manufacturers. As Express Scripts acquired Diversified Pharmaceutical Services (DPS), Paul was able to reorganize and integrate each company's clinical products in addition to overseeing formulary compliance, drug utilization review, prior authorization, physician profiling, and disease management.
Paul came to Express Scripts from DPS where he was Senior Director, Pharmaceutical Cost Management. In addition to his responsibilities for formulary compliance and drug utilization management, he was involved with benefit design, operations and fulfillment, results measurement and reporting, analytics, predictive modeling, and consulting services. Paul is credited with building DPS' Value Integrated Programs (VIP) product line that created new operational capabilities and added $10 mm in new revenues in its first two years of operation. Over the course of his career at DPS, he was responsible for market research, strategic planning, and the development and management of a number of new business lines. As a mark of recognition, he was presented the President's Award in 1998.
Prior to his work with PBMs, Paul Foley managed Ambulatory Pharmacy Services at Shands Hospital at the University of Florida. He designed, developed, and implemented comprehensive pharmacy services in Shands' specialty areas and clinics, growing revenues from less than $1 million to greater than $7 million annually. He devised a plan for the ambulatory pharmacy that reaped $400,000 in cost savings and revenue enhancements.
Paul Foley earned a BS in Pharmacy, MS in Hospital Pharmacy Administration, and MBA all from the University of Utah. He has been active in the Academy of Managed Care Pharmacy and Pharmaceutical Care Management Association and has published a number of papers in the professional literature. He is a resident of Eden Prairie, Minnesota.
Kristin Fox-Smith is the Visante Senior Director, Billing & Reimbursement. She brings more than 18 years of experience in this area with a particular understanding of coding and billing issues for oncology, solid organ transplant and bone marrow recipients, inpatient and outpatient mental health, as well as for long-term care and HIV/AIDS patients.
Recognized nationally as an expert in pharmacy and general reimbursement practices in these specialty areas, Kristin has been a sought-after instructor for numerous conferences and workshops, and pharmaceutical company new product launches. She has also provided specialty pharmacy billing training at several transplant centers and mental health facilities. Her proficiency with the regulations and nuances of successful Medicare Part B vs. Part D billing has led to many requests to provide consultation and training in this area. Throughout her career, she has also given freely of her time to serve on various editorial and advisory boards for healthcare provider and related industry organizations.
In addition to her work with Visante, Kristin also consults at Indiana University Health as Reimbursement Manager. Previous to that she was the University of Utah's Pharmacy Billing Manager for 10 years. It was there that she successfully implemented a team process utilizing representatives from financial counseling, social work, and billing, along with coding auditors and pharmacy staff to ensure timely and accurate billings and payments for their global contracts. The result was a reduction of more than 90 days in Accounts Receivable.
Kristin has worked on a number of pharmacy chargemaster redesigns to assist hospitals with maintaining an accurate and complete chargemaster for billing and to maintain compliance with Federal regulations. She has also launched several successful hospital and health system patient assistance programs. These provide for increased dispensing of manufacturer-sponsored pharmaceuticals that helps to reduce hospital charitable donations while improving low-income patient medication compliance.
Kristin Fox-Smith received both a Bachelor of Science and a Master of Public Administration from the University of Utah. She resides in Salt Lake City, Utah.
Dr. Frear has expertise in Pharmacy & Therapeutics Committee operations, drug pipeline review, drug formulary development, drug utilization management program development, and the drug evaluation process. In addition to his work with Visante, Raulo is General Manager at Regence Rx in the Pacific Northwest and is President of RxInquiry, LLC.
His career includes seventeen years in the prescription benefit management industry and fifteen years of experience in hospitals and integrated healthcare settings in administrative and clinical practice roles. Prior to joining Visante, Raulo was Vice President, Clinical Evaluation & Policy at Express Scripts, Inc. Before this he was Executive Director of Ancillary Services for Woodland Healthcare in Woodland, California. He has also served as Associate Director of the Pharmacy/IV Department at Good Samaritan Hospital & Medical Center in Portland, Oregon, and Critical Care Pharmacist at Methodist Hospital of Southern California in Arcadia.
In addition, Raulo has held faculty appointments at the University of Southern California and Oregon State University. He recently completed a three–year term on the American Society of Health-System Pharmacists Commission on Credentialing for residency training programs. He served as Chair of the Academy of Managed Care Pharmacy Professional Practice Committee, and completed a two year appointment on the Academy's Board of Directors.
Raulo received a Doctor of Pharmacy from the University of California, San Francisco. He holds pharmacy licensure in both California and Oregon and completed his residency in hospital and clinical pharmacy at the University of Michigan Hospitals in Ann Arbor.
Jane Henry offers Visante clients her skills in visioning, planning, organizational leadership and professional mentoring resulting from her extensive career in hospital pharmacy and professional leadership. Most recently, she assisted with the selection of sites and setup for the CMS initiative: Patient Safety and Clinical Pharmacy Services Collaborative (PSPC) for pharmacists to become more actively involved in comprehensive medication management for high-risk patients.
Before becoming a consultant, Ms. Henry had oversight of Pharmacy, Respiratory Care, Neurodiagnostics, and Laboratory at St. Francis Health Center in Topeka, Kansas. During her tenure she was responsible for combined annual budgets of approximately $30 million and more than 180 staff. As a part of a general facility transformation, she had the opportunity to redesign and rebuild the pharmacy which had been essentially a dispensing model to an integrated, clinical model of pharmacy practice. She was also able to initiate numerous cost cutting and revenue increasing projects which resulted in medical center being recognized for maintaining the lowest drug cost per adjusted patient day and highest percentage compliance with purchasing bid items in the entire Sisters of Charity of Leavenworth Health System (SCLHS). During her final four years at St. Francis Health Center, she was selected the pharmacy representative for all hospitals and clinics in the SCL health system to their group purchasing organization.
Prior to joining St. Francis, Jane was Director of Pharmacy Services at Olathe Medical Center in Olathe, Kansas. In this position she also had the opportunity to design a new, efficient pharmacy when the Medical Center built an entirely new hospital.
Over the years, one of Jane's favorite activities has been the teaching and mentoring of students. In 2008 she was named Preceptor of the Year by the University of Kansas School of Pharmacy. This award was preceded by receiving the Squibb Award and the Merck Sharp and Dohme Award. She was elected and served as President of both the Kansas Society of Health-System Pharmacists (KSHP) and the Kansas Pharmacists Association. At the end of her term as President, she was presented with the McKesson, NARD, and Ciba Geigy Leadership awards. To date, she is the only person who has served as president of both Kansas professional pharmacy associations. In recognition of her achievements, KSHP presented her with its highest accolade: the Harold N. Godwin Lecture award. She is a fellow of the American Society of Health-System Pharmacists (ASHP) and served on its national Board of Directors and House of Delegates. She also served on numerous national committees. She was selected to address several national ASHP meetings as well as the International Pharmacy Federation meeting in Nice, France.
Jane Henry received a Masters in Business Administration and a Bachelor of Science in Pharmacy from the University of Kansas in Lawrence, Kansas where she resides.
Jo Anne (Jody) Hessen is Visante's Senior Director, Managed Care Services. She has enjoyed a long relationship with Visante, Inc. and serves on many of its Managed Care consultant teams. She has worked with clients participating in the Medicare Part D program since its development in 2005 and is routinely involved in compliance and audit related assignments. Jody has an extensive background in pharmacy operations in hospital, health plan, and pharmacy benefit management (PBM) organizations. Because of this, she has that rare ability to understand the complexities of pharmacy operations, formularies, and supporting clinical activities and can effectively translate these into concise process maps and supporting policies and procedures. She is often called upon to assess pharmacy benefit services and PBM strategic plans.
In previous consulting assignments, Ms. Hessen has assisted PBMs preparing for URAC (Utilization Review Accreditation Commission, dba the American Accreditation HealthCare Commission, Inc.) accreditation, and validated readiness of a mail service pharmacy for VIPPS (Verified Internet Pharmacy Practice Sites) accreditation that certifies quality mail service pharmacy services. She has led several teams in developing and evaluating requests for proposals for PBM services. In 2005 she assisted in the creation of the National Comprehensive Cancer Network (NCCN) Drugs and Biologics Compendium.
Prior to joining Visante, Jody was Senior Director, Utilization Management for Express Scripts, Inc. In this position she was responsible for all utilization management and medical exception coverage determination services for HMOs, self-insured organizations, government and labor groups and other types of third party payers. She also oversaw compliance with all accreditation requirements and with all relevant state and federal laws. Before this, Jody served as Director, Formulary and Drug Utilization Management and was instrumental in the planning for integration of adjudication systems and migration of clients as Express Scripts consolidated with Value Rx.
Jody also worked with Aetna Pharmacy Management in Minneapolis, MN. She began as the Pharmacy Policy and Programs Administrator responsible for all clinical pharmacy programs including drug utilization, disease management, formularies and drug information services as well as the oversight of all educational materials for providers and patients. Following this she was appointed Director of Medication Assessment, managing drug information services and the development and support of clinical coverage policies related to all medications.
Jody's first post-graduate position was at the University of Minnesota Hospitals and Clinics where, after serving as a staff pharmacist, she pioneered a position as clinical pharmacist for oncology services while also serving as supervisor for several teams of clinical pharmacists.
Jody Hessen received a Bachelor of Science in pharmacy from the University of Minnesota in Minneapolis, MN. She also completed the Management Development Program in Health Care at the University of Southern California in Los Angeles. She is an active member of the American Society of Health-System Pharmacists (ASHP) and the Academy of Managed Care Pharmacy (AMCP). She received the University of Minnesota Hospital and Clinic Distinguished Service Award, the Merck Award, and a Samuel W. Melendy Memorial Scholarship. She was inducted into the Phi Kappa Phi National Honor Society and the Rho Chi Honor Society, Mu Chapter.
Jo Anne Hessen is a registered pharmacist in the state of Minnesota, and she resides in Shakopee, MN.
Lisa Howard is Visante's Senior Vice President, Technology and Operations. Her career spans more than 25 years with the majority of that time in the Pharmacy Benefit Management (PBM) industry. She has extensive cross-organization experience in information technology, strategic planning, project management, operations capacity planning, compliance, eDiscovery, and business continuity. In addition to overseeing Visante's internal information technology and privacy and security needs, she also provides consultation within the Managed Care Practice.
As a Visante Managed Care Practice Leader, Lisa directs consulting teams in various types of Medicare Part D projects including audits, policy and procedure development, and strategic planning for health plans and PBMs. Her areas of specialization are Compliance, Pharmacy Claims Processing, Coordination of Benefits (COB), and Networks review. She has particular experience with Medicare Part D Compliance for First Tier, Downstream, and Related Entities (FDR) and Fraud, Waste, and Abuse (FWA) oversight. To aid in this work, she has developed a number of specialized tools to coordinate project planning to increase overall efficiency and productivity of consultant work plans. These tools also provide clients with detailed project information that provide for the escalation and resolution of any additional needs or issues that may arise.
Prior to joining Visante Lisa was Vice President, Operational Risk Management at Express Scripts, Inc. In this position she was responsible for a wide range of support functions including business continuity and disaster recovery, compliance, IT system reliability, quality process improvements and mail order and call center strategic planning. While working at Express Scripts, Lisa was also Vice President, Claims Adjudication for over eight years. She was responsible for all claims adjudication and setup systems, including mainframe and mid-range applications. During that time, Lisa's department was responsible for all of the Medicare Part D regulations and requirements that needed to be programmed into the adjudication systems. This involved her participation in various industry-wide work groups as well as collaboration with CMS. Due to multiple acquisitions, Lisa became familiar with over six different adjudication platforms. These company mergers also provided the opportunity for her to be involved in the requirements of complex systems consolidation, integration, gap analysis, and remediation. Because of her expertise with multiple claims adjudication platforms, she has been asked to serve as a 30(B)(6) witness.
Lisa Howard began her career in IT working for Northwest Airlines and Burlington Northern Santa Fe Railroad. She received a Bachelor of Science degree in management from Metropolitan State University in St. Paul, Minnesota and has certificates for Programming and Project Management. She is a member of the National Council of Prescription Drug Programs (NCPDP) and the Women's Health Leadership Trust (WHLT).
Lisa Howard resides in Minneapolis, Minnesota.
Elizabeth Johnson is a Visante Senior Director for Business Development providing marketing direction and sales support for the Managed Care practice. She has extensive experience as a strategic account executive with a number of pharmaceutical companies and other healthcare related firms. Throughout her career she has defined her approach to sales and account management as a consultative, interactive, and educational resource for her clients. This has won her recognition as an effective communicator with the reputation of establishing long–term and trusting client relationships while consistently meeting or exceeding her sales goals.
Prior to joining Visante, Beth was Regional Sales Executive with MedVantx Inc. providing sales and account management services for this consumer medication management and delivery company. Her clients varied from senior level healthcare administrators to pharmacists and primary care providers throughout Minnesota, Wisconsin, North Dakota, Rhode Island, and Ohio. At MedVantx she worked with client IT departments and electronic medical or health record vendors to identify potential interface opportunities as well as obtain network connectivity information needed for its product installations. In addition to exceeding her sales targets over several years, she was selected by the MedVantx CEO to conduct site visits with potential investors and brand manufactures.
Previous to this, Beth was engaged by Watson Pharmaceuticals Inc. as a Specialty Pharmaceutical Sales Representative. She introduced Watson's select medications and urology product line to physicians and pharmacists across Minnesota and eastern North Dakota. In 2004 she surpassed her sales target by 234% and was selected to be a regional trainer for the company. She was appointed to an internal advisory board established to review and discuss market trends and make recommendations to company product managers.
Beth also worked for Organon Pharmaceuticals in the specialty pharmacy division. Her work there required that she complete a program through the Department of Psychiatry at Thomas Jefferson University Hospital to prepare her to market the company's anesthesia and antidepressant product line. She was able to dramatically increase sales in her region and successfully introduced a product that received formulary approval by the Mayo Clinic. Before this, Beth served as a Recruiter and Business Development Consultant for Prolianz-Scientific in their staffing division where she negotiated and secured 21 new clients within her initial six months with that company.
Elizabeth Johnson received a Bachelor of Arts degree in biology from St. Olaf College in Northfield, MN. She is a member of the Minnesota Medical Group Management Association. She resides in Minneapolis, MN.
Ms. Jolowsky has expertise in the areas of clinical and operational performance improvement, medication use improvement, patient safety, and regulatory and billing compliance. Chris brings over twenty years of pharmacy experience to Visante, Inc. Chris has held pharmacy leadership positions in several large hospitals in Minnesota and Texas and has pharmacy consulting experience in small and large facilities.
Previously Chris served as the System Director for Pharmacy Services for HealthEast Care Systems in St. Paul, Minnesota. HealthEast Care Systems is comprised of four hospitals, and eleven clinics. Her responsibilities for pharmacy services included developing and monitoring privacy policies, budgets, programs, procedures and standards to maximize appropriate drug distribution and use of clinical pharmacy services. Previously she was Director of Pharmacy at United Hospital in St. Paul, MN.
Chris serves on the Board of Directors for the American Society of Health-Systems Pharmacists Section on Practice Managers and has served on several councils, committees and task forces at the local, state and national health-system society level, including president of the Minnesota Society.
Chris was the 2005 recipient of the Hallie Bruce Award, Minnesota’s highest honor for a health-system pharmacist. She was also the College of Pharmacy’s Preceptor of the Year for 2005.
James Jorgenson is Visante's Chief Operating Officer in addition to heading up the Hospital & Health Systems Services Practice. He is also very active with the overall strategy and project development for Visante UK and the International Practice. Jim's more than 30–year career has included pharmacy oversight of some very large health systems and their network associations as well as academic leadership in graduate pharmacy education. He is credited with more than 60 articles in the professional literature and is a sought–after speaker, having given more than 190 presentations to groups in the US, Sweden, Australia, Japan, Spain, Canada, and the United Kingdom.
Prior to working with Visante full time, Jim was Chief Pharmacy Officer, Vice President of Indiana University Health (IU Health), the largest and most comprehensive state-based healthcare system in Indiana. In this position he was responsible for the design and operation of the system's pharmacy services supporting IU Health's integrated delivery network. This included the IU Health hospitals, retail pharmacy operations, IU Health insurance programs, and IU Health medical staff through their accountable care organization and medical home infrastructures.
Previous to joining Indiana University Health, Jim was Administrative Director of Pharmacy Services for the University of Utah Health Care in Salt Lake City. In this position he was in charge of all pharmaceutical care for the University Health Care system. This included pharmacy care for inpatient services at University Hospital, University Neuropsychiatric Institute, the Huntsman Cancer Hospital, and the University Orthopaedic Center. He was also responsible for pharmacy services provided in ambulatory programs including Home Infusion, the Huntsman Cancer Institute, the Moran Eye Center, and 13 clinic pharmacies and multiple clinics where direct pharmacist patient care is provided. Under his direction pharmacy services were also provided for Allen Memorial Hospital and San Juan Regional Hospital, in Southern Utah. He was also appointed Interim Administrative Director for Solid Organ Transplant Services and directed pharmacy services for the 2002 Winter Olympic games in Salt Lake City.
Jim's leadership has also extended to numerous profession organizations and societies. He was vice president of the Indiana Society of Hospital and Health System Pharmacists (ISHP) and the president of North West ISHP. He has served on numerous councils and committees for the American Society for Hospital and Health System Pharmacists (ASHP) and is also a fellow of this organization. He continues to serve on the Board of the P&T Society and iof a member of the faculty for the ASHP Foundations Pharmacy Leadership Academy. In 2008 he was given the ASHP Award for Distinguished Leadership of Health-Systems Pharmacy Practice.
Jim Jorgenson received a BS in Pharmacy with High Distinction and a MS in Hospital Pharmacy Administration both from the University of Minnesota. He was a Leonard Davis Institute of Health Economics Fellow at the University of Pennsylvania's Wharton School Pharmacy Director Executive Management Program. He is licensed in Minnesota, Illinois, Indiana, and Utah. He resides in Fishers, Indiana.
Michael Kelly offers a wealth of experience gained from his career of more than 35 years covering a variety of pharmacy applications. He has held pharmacy management positions in hospital inpatient and outpatient settings, specialty clinics, managed care health plans, and retail networks. Through this he has gained expertise with Medicare and Medicaid program compliance, 340B Discount Drug requirements and operations, supply chain systems planning and implementation, new pharmacy design and start-up management, and employee pharmacy benefits contracting and management. He is also a specialist in the intricacies of Medicare pharmaceutical billing for Parts B, C, and D.
In addition to his work with Visante, Mike is Ambulatory Pharmacy Service Director for the University of Utah Hospitals and Clinics (UHC) in Salt Lake City. His responsibilities include oversight for 12 retail pharmacies and ambulatory pharmacy support services for thrombosis, cardiology, neurology, infectious disease, hepatitis C, cystic fibrosis, and transplant specialty clinics. He also oversees inpatient and outpatient pharmacy services for the university's affiliated Orthopaedic Hospital and the Moran Eye Specialty Center. Mike is credited with development of the university's pharmacy benefits program and is in charge of PBM contracting and management for their various health plans. He also developed a full hospital discharge and education program utilizing outpatient pharmacists. Along with Visante consultant Kristin Fox-Smith, he developed one of the first specialty pharmacy programs for Medicare Part B and other payers covering transplant patients. Through his leadership, University of Utah Hospitals and Clinics is now building one of the largest Medication Therapy Management networks of pharmacists in Utah utilizing retail pharmacists as the primary pharmacy clinicians.
Previously, Mike was Associated Provider Services Director for Talbert Medical Management Corporation in charge of all pharmacy services. This medical group was a spinoff of the FHP Inc. staff model HMO for which he had been Pharmacy Director. In this role he was responsible for all pharmacy services in the FHP Hospital and clinics, as well as utilization management and data analysis, purchasing, and pharmacy network contracting and development. He was also responsible for Quality Assurance and NCQA reporting and planning. Mike began his career with FHP as Regional Associate Director of Ancillary Services in Salt Lake City.
Mike is active with the national and local chapters of the Academy of Managed Care Pharmacy as he follows the return to managed care through Accountable Care Organizations and Patient Centered Medical Homes. He is also active with the Utah Society of Health Systems Pharmacists. As an adjunct faculty member of the University of Utah, he serves as a preceptor for fourth year pharmacy students and PGY1 and PGY2 pharmacy residents. He is also on the Safety Net Hospital 340B Coalition and the Pharmaceutical Care Management College of Pharmacy Coalition and active with numerous committees at UHC.
Michael Kelly received a Masters in Business Administration from the University of Phoenix and a Bachelor of Science in Pharmacy from the University of Utah, both in Salt Lake City. He is a resident of Sandy, Utah.
William (Bill) Kelly is Visante's Senior Vice President for Scientific Affairs with a career of more than 35 years in various healthcare, government, and academic settings. He has expertise in pharmacoepidemiology, biostatistics, medication safety, evidence-based medicine, and pharmacy practice in acute, ambulatory, long term, and home health settings. In addition to his work with Visante, Bill is also a full professor at the School of Pharmacy, The University of South Florida, and Vice President for Pharmacy Services as well as a board member of Vivace Health Solutions.
Previously, Dr. Kelly served as a tenured Professor and Chairman of the Department of Pharmacy Practice at the School of Pharmacy at Mercer University. He was also a Guest Researcher at the Immunization Safety Branch of the Centers for Disease Control and Prevention (CDC) in Atlanta, GA.
Before moving to Georgia, he was appointed Acting Senior Vice President at Hamot Medical Center in Erie, PA. In this capacity he had oversight for pharmacy, laboratory, radiology, nutritional services, and respiratory services. Previously at Hamot, Bill was Assistant Vice President in charge of pharmacy, laboratory, and radiology, and before that, Director of Pharmacy and Drug Information Service. He also served as President of Bayside Pharmacy Services, Inc. and Chairman of the Board and President of Great Lakes Home Healthcare Services, Inc., both of which are subsidiaries of Hamot Health Systems, Inc.
Over the course of his career, Dr. Kelly has published more than 80 peer-reviewed biomedical articles, written 10 reference book chapters, and authored three books. He has also served as a peer reviewer for six leading medical and pharmaceutical journals, including Lancet, Drug Safety, and The American Journal of Health–System Pharmacy. He has presented his work nationally and internationally and has served on numerous professional boards. These include the ASHP Research and Education Foundation and Research Advisory Board, Chairman of the Safe Medication Use Expert Committee of the US Pharmacopeia, and Chairman of the Editorial Board for the Georgia Society of Health–System Pharmacists. He is a fellow of the International Society for Pharmacoepidemiologists (ISPE) and a patent holder and co-inventor of decision support software that monitors and alerts prescribers of potential safety problems with prescribed medication.
William Kelly received a Doctor of Pharmacy from the College of Pharmacy at the University of Michigan in Ann Arbor. Prior to this he received a Bachelor of Science from the School of Pharmacy at Ferris State University in Big Rapids, MI. He also participated in graduate studies for pharmacoepidemiology and biostatistics at the School of Public Health, McGill University in Montreal Canada and at Emory University in Atlanta, GA. He completed a fellowship in Healthcare Executive Management at the Wharton School of Finance, University of Pennsylvania in Philadelphia, PA.
Bill Kelly is a resident of Oldsmar, FL and serves as a pharmacy missionary in Nicaragua.
Michael Lano is a Senior Medical Consultant with Visante in addition to his practice as Medical Director and Family Physician at Ridgeview Clinics in Chanhassen, MN. He is also under contract with Ridgeview Research as an Investigator for clinical drug trials, many of which relate to his primary interest in improving methods for controlling Type 2 Diabetes and preventive care to avoid chronic disease onset. He has been either Investigator or Sub-Investigator for approximately 50 different drug trials sponsored by two dozen of the largest pharmaceutical companies in the nation. Michael advises Visante on matters related to medical practice, diagnosis and treatment of chronic disease and Accountable Care Organizations (ACOs). As an active clinician, he is also able to inform the company of day–to–day issues that physicians encounter.
In 1995, Dr. Lano was recruited as a family physician and medical director of the Ridgeview Chanhassen Clinic. What began as a two-physician practice has evolved into 6 primary care offices and now includes specialty clinics in dermatology, otolaryngology, orthopedics, endocrinology, rheumatology, and gastroenterology. This multispecialty group is affiliated with Ridgeview Medical Center in Waconia, Minnesota, and the first free–standing emergency room in Minnesota in the new Ridgeview 212 building in Chaska, Minnesota. Ridgeview Research is also located in the 212 building.
Prior to joining the staff at Ridgeview Medical Center, Michael was affiliated with Shakopee Medical Center, and was elected Chief of Staff at St. Francis Regional Medical Center in Shakopee, MN. He also served as Chief of Pharmacy and Therapeutics (P&T) Committee and was Chief of the Pediatrics and Credentials Committee. From 1992-1995 he was Clinical Practice Director for the Park Nicollet Clinics at the Shakopee and Prior Lake sites.
Michael Lano received a Bachelor of Arts degree from the University of Minnesota and Doctor of Medicine degree from the Mayo Medical School. Following a residency with the Duluth Family Medicine program, he was board certified by the American Academy of Family Practice and is licensed to practice in Minnesota. He is a member of the American Academy of Family Physicians, the Minnesota Academy of Family Medicine, the Minnesota Medical Association, and the Mayo Alumni Association.
Michael Lano resides in Shakopee, Minnesota.
Kenneth (Ken) Latta's pharmacy career spans more than three decades during which time he has gained a national reputation in compounding pharmacy, clean room design, pain management, and pain medication inventory controls. Since 2006 he has focused considerable effort on the establishment of national standards and accreditation processes for the compounding profession. Ken's expertise supports Visante's Hospital & Health System Service and International practices.
Beginning in 2011, Ken has devoted his time primarily to teaching, writing, mentoring and consulting. Before this he worked with several different departments at the Duke University Medical Center (DUMC). Most recently, he was Manager of the Duke Compounding Facility which includes large non- sterile as well as high risk sterile compounding laboratories tasked with supplying the needs of Duke Health System inpatient and outpatient care. In this position he oversaw the compounding of simple and complex non-sterile preparations as well as large and small batch processing of low, medium and high risk preparations. A large part of this was the compounding of pain management medications.
Previous to this, Ken was DUMC's Lead Pharmacist on the Acute Pain Service. For Ken, the most effective means of helping healthcare providers dealing with pain management was to go beyond providing advice on medications. He also explained the rationale for suggested changes in regimen as well as suggesting possible causes of the pain. This process proved to be so successful that it was expanded to be included in almost all of the clinical/teaching areas from Bone Marrow Transplant to Medicine to Pediatrics.
Ken's love of teaching and mentoring followed his many years as a clinical pharmacist at DUMC as well as a number of community pharmacies, chain pharmacies, and various community hospitals. Over the years he has developed curriculum for pain management as well as sterile and non–sterile compounding. He has been a speaker at numerous conferences for various professional societies and has taught courses across the US, Canada and Puerto Rico. He remains active with the American Society of Health-System Pharmacists and the International Academy of Compounding Pharmacists.
Kenneth Latta received a Bachelor of Science in Pharmacy from the University of North Carolina and is licensed to practice in North Carolina. He resides in Hillsborough, North Carolina.
Robert Lea is Visante's Senior Director of Pharmacy & Medicines consulting working in the United Kingdom. His work is instrumental in helping Visante to establish international relationships with physicians, pharmacists, and healthcare administrators and to introduce our healthcare experts to new venues and opportunities. He brings Visante clients his unique expertise in strategic planning and development of pharmacy and medicines management systems within the UK's National Health Service (NHS).
Concurrent with his work for Visante, Robert is an independent pharmacy consultant. In this capacity he provides pharmacy and medicines management consultation on a wide range of topics to support the development and implementation of healthcare policy by individuals and organizations throughout the UK. The scope of his work includes developing systems for the safe management and use of medicines, identifying and assessing opportunities for achieving cost efficiencies and improvements in prescribing, conducting hospital pharmacy reviews and supporting service improvement in various healthcare organizations. Over his career of more than thirty-five years, Robert has garnered considerable UK healthcare systems experience, with the majority of that time as a senior pharmacy manager providing technical guidance and professional leadership for healthcare staff members.
During his National Health Service career, Robert held senior positions within a number of statutory NHS bodies having responsibility for the strategic planning and administration of healthcare in the UK. This experience allowed him to contribute to and influence the development of national policy for medicines management and pharmacy services throughout the UK. At the same time he was able to direct and lead policy implementation within healthcare systems on a more local level. As a part of this process, he established and led a number of professional networks within his areas of responsibility supporting individual healthcare practitioners and their organizations to meet standards and targets against which performance is measured. These networks continue to provide a basis for collaboration between professional staff enabling participants to share best practices, solve common problems, and design service delivery improvements.
Robert Lea is a graduate of the Welsh School of Pharmacy in Cardiff, Wales. His pre-registration training was done through the hospital service in the West Midlands region of the National Health Service. Following this, he held positions as a resident pharmacist with a UK teaching hospital, a medicines production quality assurance officer and a number of hospital pharmacy manager posts. This was followed by becoming District Pharmaceutical Officer with the Brighton Health Authority. In this position he reorganized the district pharmacy service and achieved a substantial reduction in the health authority's medicines expenditure in addition to introducing a number of important service improvements. He is also credited with the establishment of some of the first joint "teacher practitioner" pharmacy posts in the UK.
Robert Lea resides in East Sussex, UK.
Lisa MacBain has more than 25 years’ experience in a diversity of fields including healthcare consulting, practice administration, business development, communications, higher education, as well as non-profit operations and board development.
Previously, Lisa served as Director, Consulting Services at Gorman Health Group. She oversaw all proposals, contracts and resource allocation supporting consulting and related product sales. Lisa created and edited templates for client proposals and achieved a high rate of success for contracts awarded through the RFP process. She initiated the company’s first consultant and project tracking tools.
Prior to this, Lisa was Principal and co-founder of MacBain & MacBain, LLC, a management consulting firm based in Upstate New York. She provided project management specializing in HIPAA Privacy gap analysis, remediation training, and governing board development consulting for non-profit organizations. Lisa edited the Clayton-MacBain HIPAA Privacy Templates for Policies and Procedures with special versions for hospitals, health plans, and employee benefit groups. She was also responsible for publishing, marketing and sales of these products through the Internet. Lisa co-authored several articles and studies regarding HIPAA privacy compliance, conducted numerous gap-analyses and provided HIPAA training seminars from Hawaii to Puerto Rico.
Over the years, Lisa has also been Director of Quality Assurance and Cost Containment for a Blue Cross/Blue Shield plan, Hospital Planner at the Eastern Maine Medical Center, interim administrator for non-profits, college adjunct faculty member, public relations specialist, and writer/editor of numerous grants, reports, papers, and handbooks. She also served as Vice President of the R. H. Perry Foundation specializing in conducting trustee search for colleges and universities.
Lisa MacBain received a master’s degree in Hospital and Health Services Administration and a bachelor’s degree in Human Biology, both from Cornell University. She has completed additional graduate credits in statistical research methods, group dynamics, interviewing techniques and human development theory.
Lisa MacBain resides in the Washington, DC metro area.
Stacy Mason–Mark is a Senior Project Administrator providing support for a number of Visante projects as well as overseeing consultant information and new consultant orientation. She also serves as a special assistant to Michael Flagstad, Visante Inc. CEO.
Prior to joining Visante, Stacy worked at several PBMs in the Minneapolis metropolitan area. Most recently she was Senior Account Manager in the Commercial Division at Express Scripts, a leading PBM in the US and Canada. In this position, Stacy successfully managed strategic client relationships in her account portfolio. She was owner of any operational or service issues affecting her client base and coordinated with other operational areas seeking solutions. Her work in directing her clients to cost-saving benefit management strategies resulted in a high level of client satisfaction and account retention. She was responsible for the overall management, profitability, and strategic direction of a $25 million book-of-business.
Before this, Stacy was an Account Manager at Value Rx prior to its merger with Express Scripts in 1998. In this capacity she was responsible for preparing and presenting sales presentations for current as well as prospective clients. She also coordinated benefit plan design requests and was often asked to troubleshoot client service issues.
Her career in the PBM industry began as Sales Coordinator at Diversified Pharmaceutical Services which was originally set up as the pharmacy benefit manager for United Health Care and was acquired by Express Scripts in 1999. In this position she created sales presentations and coordinated and edited proposals to prospective clients. She also co-authored their sales commission policy and procedures.
Stacy Mason-Mark earned an Associates of Art degree in General Business from Ellsworth Community College in Iowa Falls, IA. She is currently working on a Bachelor of Science degree in Human Services at Metropolitan State University in Minneapolis/ St. Paul.
Stacy Mason-Mark is a resident of Eden Prairie, MN.
Douglas E. Miller is a Visante Senior Director, Hospital & Health System Pharmacy Services wherein he has been instrumental in the development of the Pharmacy Revenue Optimization offering. Throughout his career of more than thirty-five years he has been the senior leader directing pharmacy departments in several large academic health systems developing and implementing innovative and efficient programs, initiating residency training programs, and fostering research and academic pursuits.
As Vice President & Chief of Pharmacy for Grady Health System, the largest healthcare organization in Georgia, Doug led an initiative that resulted in a $20 million turnaround in the pharmacy's bottom-line. He also streamlined the health system's Patient Assistance Programs, recouping over $6 million in replacement drugs, among a number of other innovations. Prior to this he was Corporate Director for Pharmacy & Drug Information at the Charleston Area Medical Center (CAMC). During his tenure at CAMC, Doug developed and implemented an accredited post-doctorate Residency in Pharmacy Practice, re-engineered the medication distribution systems consolidating many drug preparation functions, computerized the inpatient drug distribution system, and automated the unit dose cart filling process with a robotic system among other improvements. At the Hospital of the University of Pennsylvania, Doug was Director, Pharmacy & Drug Information. Among his accomplishments was the computerization of the Drug Information Center, the Outpatient and Inpatient Pharmacy Dispensing Systems, the Purchasing and Inventory Control functions, as well as introducing computerized high-tech automated compounding pumps for the preparation of parenteral nutrition solutions. He began his career as Director, Pharmacy and Drug Information Services at Hamot Medical Center in Erie, Pennsylvania.
Dr. Miller has also contributed to higher education throughout his career. While at Grady Health System, he was a member of the adjunct faculty at Mercer University Southern School of Pharmacy. Before that, he was Clinical Professor of Pharmacy Practice at West Virginia University School of Pharmacy, Clinical Associate Professor at Philadelphia College of Pharmacy and Science, and Assistant Clinical Professor at the University of Kentucky College of Pharmacy.
Throughout his career Doug has also been an active member of the American Society of Health-System Pharmacists (ASHP), serving on the ASHP Commission on Credentialing, the Council for Organizational Affairs, the ASHP Research & Education Foundation's Council for Leadership Development, and as a faculty member for the Foundation's Pharmacy Leadership Academy in addition to numerous state-affiliated chapter leadership positions. In 2009 he was presented the ASHP Award for Distinguished Leadership in Health-System Pharmacy Practice. In 2005 he received the Paul F. Parker Award. Previous to this he was voted Pharmacist of the Year by the Pennsylvania Society of Hospital Pharmacists.
Douglas E. Miller was awarded a Doctor of Pharmacy at the University of Kentucky College of Pharmacy where he also completed a residency in Hospital Pharmacy. He received a Bachelor of Science in Pharmacy from the West Virginia University School of Pharmacy. He resides in O'Fallon, Missouri.
Maureen Miller is Visante's Vice President, Medicare Services. Her career combines 20 years with the Centers for Medicare and Medicaid Services (CMS) and extensive experience consulting with Medicare clients.
Maureen's consulting practice focuses primarily on the Medicare Advantage (MA) and Medicare Prescription Drug (PDP) programs. She advises clients on Medicare regulations and CMS program guidance and has assisted PDP and MA plans with operations and implementation issues in several program areas, including compliance. Her compliance work includes gap analysis of plan operations, preparation for CMS audits, development of corrective action plans, policies and procedures, and Medicare compliance plans. Due to her regulatory work with CMS Maureen has particular expertise in the areas of organization determinations (MA) and Coverage Determinations (Part D), appeals and grievances.
During her career at CMS, Maureen was the Senior Policy Analyst for the Medicare managed care program where she developed regulations and operational guidance now used in the Medicare Advantage and the Medicare Prescription Drug programs. In this position, she had a role in shaping program strategy and requirements, and in legislative development. Prior to managed care, her tenure at CMS included positions in other Medicare programs and five years serving as Special Assistant to top CMS leaders including the Administrator.
At CMS, Maureen also served as a liaison with health plans, providers, consumer groups, national associations, federal and state officials, and represented CMS in the development of several policy initiatives and national operational standards. She worked closely with the National Association of Insurance Commissioners (NAIC) in developing model health care accountability standards, and with the Joint Commission in developing standards for health care networks. She also provided guidance to the managed care industry association and beneficiary groups on Medicare issues.
Maureen has periodically been tapped for special assignments including a Secretarial commission on the national nursing shortage, a Congressionally–mandated work group on provider-sponsored organizations, and the President's Commission on Complementary and Alternative Medicine Policy where she was responsible for coverage and reimbursement issues. In addition, she has spoken widely on Medicare legislation, regulations, and trends in Medicare managed care. She has authored numerous articles that have been published in managed care trade publications, and contributed to other publications.
Maureen has a Bachelor of Science in nursing from St. Louis University in St. Louis, MO and a Master of Public Health from Tulane University in New Orleans, LA. She worked in nursing for several years before entering federal service as an officer of the U.S. Public Health Service. During her CMS career, she rose to the rank of captain (Navy).
Maureen Miller lives in Washington, DC.
Maureen (Mo) Mulligan has dedicated her more than 30 year career to improving the quality of healthcare services by increasing patient safety while reducing system risks. Utilizing her background in nursing and law with special training in statistical methods and management theory applied to healthcare, she has fought to correct the human and systematic causes that can result in medical mistakes and malpractice litigation. Her unique experience and skill sets make her a valued member of Visante's Hospital & Health System Services and International practices.
Prior to joining Visante, Ms. Mulligan served with several well known hospital health systems around the country. Most recently she was Manager of Integrated Quality Services and Patient Safety of Sutter Solano Medical Center in Vallejo, CA. Before this she was the Chief Quality Officer at McKenzie-Willamette Medical Center in Springfield, Oregon. In both organizations she was responsible for risk management, patient safety, quality, infection control, regulatory compliance and reporting. In addition to conducting regular Failure Mode and Effect Analyses (FMEA) as a proactive means of identifying ways in which commonly accepted practices can fail, she also conducted intensive analyses of potential claims while incorporating Root Cause Analysis (RCA) tools to identify and correct issues. At McKenzie-Willamette, she performed Ongoing Professional Practice Evaluations (OPPE) on full time medical and allied health staff and she also conducted Focused Professional Practice Evaluations (FPPE). She was responsible for the analysis and reviews for quality assurance and patient safety, Medicare and its Quality Improvement Organization (QIO), and the state health department.
At the University of Utah Hospitals and Clinics (UUH&C) in Salt Lake City, Maureen was Director, Performance Monitoring and Improvement. Working in concert with senior executives, she developed the quality and patient safety programs. She also served on the University Healthsystem Consortium (UHC) steering committee to develop Patient Safety Net (PSN), for incident reporting on the hospital internet. She was instrumental in the standardization of reporting and providing education and support to various improvement teams and physician, nursing, and interdisciplinary teams and committees. She was also a member of the UUH&C steering and leadership committees to adopt and implement Computerized Physician Order Entry (CPOE) and an electronic medical record.
Maureen worked as an attorney with experience investigating and representing medical malpractice and insurance defendants. Her work in this area was supported by her nursing career which included several years in various hospitals providing patient care in medical/surgical, renal dialysis, and medical and coronary care intensive care units.
Maureen Mulligan received a Juris Doctorate from William Mitchell College of Law in St. Paul and a Bachelor of Science in Nursing from the University of Minnesota. She also completed the Brent James Advanced Training Program and IHI Basic Quality Training. She maintains licensure in nursing in Oregon, California, as well as the New Mexico Nurse Licensure Compact (NLC) allowing her to practice in 24 participating states. She resides in Albuquerque, New Mexico.
Senior Consultant Anne Petrie brings Visante clients more than twenty years experience coordinating all facets of managed care operations including expertise with CMS Medicare Advantage and Part D compliance requirements for sales/ marketing and enrollment/ disenrollment. In addition she specializes in billing procedures for Medicare and other 3rd party payors. She also has specific knowledge of Medicare regulations regarding sales to seniors and is licensed to sell health and life insurance in Utah, Arizona, and California.
Prior to joining the Visante team, Anne was an independent contractor for five years providing services such as conducting Medicare Part C and Part D mock audits and auditing payor monitors and controls covering enrollment, provider relations, contracting, and credentialing. She also participated in the operational development of a Medicare Advantage Special Needs Plan and served as subject matter expert for the development of a new provider relations department.
From 1998-2004 Ms. Petrie was Product Manager for Ingenix/Medicode, a healthcare information company located in Salt Lake City, Utah. Her primary responsibility was the oversight of 14 specialty coding reference products as well as coordinating their product line strategies including monitoring financial and operational performance. Previous to this, she was a Health Plan Administrator at PacifiCare of Utah where she maintained the plan's IPA Networks as well as its capitation contracts for various specialty care areas. She organized preparations for the plan's HCFA Medicare-risk site review and ensured that its NCQA documentation and quality assurance requirements were maintained. At United Health Care of Utah, she was Director of Professional Relations responsible for all aspects of contracting with healthcare providers for the plan members. In this position, she was developed and maintained positive relationships with the plan's contracted provider networks that included approximately 1200 physicians, 12 hospitals, and 30 ancillary service providers. Her career in the healthcare service industry began at Reynolds and Reynolds Healthcare Systems, a medical billing software company based in San Diego, CA. Here she began as a software installer and trainer and was promoted to be supervisor over the company's operations specialists.
Ms. Petrie was awarded a Masters in Business Administration at San Diego State University and received a Bachelor of Science degree in business management from Northern Arizona University.
Anne Petrie currently resides in Salt Lake City, Utah.
Warren Rose is a Drug Policy & Pharmacotherapy Specialist supporting Visante's Antimicrobial Stewardship (AMS) Practice. In this capacity he serves as one of Visante's clinical consultants on the AMS team that customize solutions for the optimal oversight and administration of antimicrobials in the fight against infectious disease.
Dr. Rose is also Assistant Professor of Pharmacy at the University of Wisconsin School of Pharmacy in Madison, WI. His research interests focus on antimicrobial pharmacokinetics and pharmacodynamics. Recently he has been exploring toxin gene expression and production in community-associated MRSA strains and the evaluation of antimicrobial effects on Staphylococcus aureus pathogenesis. This translational research involves in vitro pharmacodynamics modeling of human simulated antibiotic exposures to determine ideal doses and regimens that reduce organism virulence. The work is carried into a clinical setting at the University of Wisconsin Hospital and Clinics through the evaluation of patient immune factors that predict patient outcome and response to antimicrobials. In addition to his own research, Warren teaches courses in pharmacotherapy and mentors students in laboratory-directed infectious diseases studies. He is preceptor for the Infectious Disease elective for the Acute Care Rotation for pharmacy students wherein pharmacotherapy is reviewed in patients by the Infectious Disease multi-disciplinary consult team.
Warren's interest in research and teaching was nurtured while in his pharmacy practice residency at Rush University Medical Center, and later during a fellowship with the Anti-Infective Research Laboratory of the Eugene Applebaum College of Pharmacy and Health Sciences at Wayne State University. This fellowship program, in collaboration with Detroit Receiving Hospital, investigates various pharmacodynamic infection models and patient studies to fully characterize the impact of dosing frequency and antimicrobial combinations on bacterial killing and resistance development. As a part of his fellowship training, Dr. Rose specifically focused on the impact of gene regulation on antibiotic resistance.
Due to the timely and critical nature of his research investigations, Dr. Rose is regularly asked to present his findings at the Interscience Conference on Antimicrobial Agents and Chemotherapy, the Infectious Disease Society of America, the American College of Clinical Pharmacy, the European Congress of Clinical Microbiology and Infectious Diseases, and the Society of Critical Care Medicine. In the professional and academic literature, he is credited with more than 60 published papers and abstracts. He maintains memberships in the American Society of Microbiology, Society of Infectious Disease Pharmacists, American College of Clinical Pharmacy, American Society of Health-System Pharmacists, and the American Association of Colleges of Pharmacy. In 2008 he received the Astellas Research Award given by the Society of Infectious Disease Pharmacists. To assist with his research, he received two ICAAC Fellow Travel Awards.
Warren Rose received a Doctor of Pharmacy degree from the Butler University College of Pharmacy in Indianapolis, IN, participated in a post-graduate residency at the Rush University Medical Center in Chicago, IL, and completed an Infectious Diseases Fellowship at the Anti-Infective Research Laboratory at Wayne State University in Detroit, MI. He is licensed to practice pharmacy in Illinois and Wisconsin.
Warren Rose resides in Madison, Wisconsin.
Delores (Dee) Ryan is a Visante Senior Consultant with expertise in natural products medicinals, or nutraceuticals. She supports Visante client work in both the Hospital & Health System Services and Managed Care practices. Dee is also assistant professor at the graduate school in the College of Pharmacy at the University of Minnesota where she co-directs a course in Therapeutics of Herbal and Other Natural Medicinals. In addition, she brings experience in the PBM industry as well hospital pharmacy and continues an active pharmacy practice at the Lakeview Community Pharmacy in Stillwater, MN.
Dee is founder of IntegrativeCare Natural Pharmacy which is a specialty pharmacy focusing on compounding nutraceuticals, natural medicinals, and bio-identical hormone replacement therapy (BHRT) creams. Her work includes a clinical practice that coordinates with local physicians and other healthcare practitioners as well as providing consultation to patients on the appropriate use of nutraceuticals and BHRT.
Prior to this Dee was Associate Director - Product Marketing and Development at Merck-Medco. There, she directed and implemented clinical programs with company clients including development of communications tools and establishing criteria for prior authorizations or quantity level limits between the client and the drug file.
At Express Scripts, she was Clinical Product Director and Director of Operations for Pharmaceutical Cost Management (PCM). As Clinical Product Director, she led Product Development through the integration and migration of clinical programs and clients to the Anchor system platform. She was also Lead for the Disease Management Team and developed a process for consistent implementation of clinical programs. As Director of Operations for PCM, she led the Communications Team and a cross-functional group to coordinate the implementation of clinical programs with PCM, Information Systems, Clinical Program Mangers, and Fulfillment Services.
Previous to this Dee Ryan co-founded Zaske & Associates, Ltd., a pharmacy consulting firm. She was responsible for all administrative oversight and outsourcing of the company's specialized clinical experts. During this time she worked as a consultant at Diversified Pharmaceutical Services assisting in directing operations within PCM as well as facilitating the development of tools and communications used in the company's Value Integrated Programs (VIP) and Utilization Management.
Dee Ryan received a Bachelor of Science with honors in Pharmacy from Drake University and a Master of Science in Pharmacy from the University of Minnesota. She completed an ASHP accredited residency at the University of Minnesota Hospital Pharmacy. She is active with the American Nutraceutical Association and the American Society of Hospital and Health-System Pharmacists. She has also served on numerous committees for the Minnesota Society of Hospital Pharmacists.
Delores Ryan resides in Vadnais Heights, MN.
David Saunders is a Visante Senior Director, Business Development providing skills in strategic sales and marketing particularly with regard to Pharmacy Benefit Management (PBM), clinical lab services, pharmaceutical products sales and new product introduction. He also has special training and extensive experience in management and sales force development, contract negotiations, brand positioning, and strategic planning and budgeting for profit improvement.
Prior to coming to Visante, David had a long and rewarding career with GlaxoSmithKline (GSK). His ultimate position was Area Vice President for the North Central Region headquartered in Minneapolis, Minnesota. Previous to this he held positions as GSK’s Area Vice President for Diversified Pharmaceutical Services, Regional Vice President for Field/Hospital Sales, and Director of their overall Manpower Development division. During his tenure with GlaxoSmithKline, he developed corporate strategy and directed plan implementation to maximize revenue and profitability with some of the nation’s major health insurers including Health Maintenance Organizations (HMOs), PBMs, and specialty pharmacy providers. He is credited with organizing their Integrated Health Division which repositioned the company to also be a provider of healthcare services. During the merger between SmithKline and Beecham, David was a key player in the integration and team development of the newly combined sales forces.
Throughout his career with GlaxoSmithKline, David’s accomplishments did not go unrecognized. He earned the prestigious GSK Diamond Award in 2002, 2006, 2007, and 2008. He was the recipient of the company’s Platinum Award in 1995, 1996, and 1997. As the leader of the Minneapolis District sales teams that earned top rankings six years in a row, he was given the President’s Club Award in 1980, 1981, and 1982.
David is also one who believes in giving back to his community. He served as Vice President and President of the Woodbury Athletic League. However his keenest interest has been in coaching baseball for youth teams, traveling baseball, VFW, and American Legion leagues. David’s teams have won numerous division and district titles in addition to two state championships.
David Saunders earned a Bachelor of Science degree from the University of Minnesota’s Carlson School of Business and a mini MBA in Healthcare Management from the University of St. Thomas. He also completed executive leadership and management training programs at the University of Michigan in Ann Arbor and the University of Tennessee in Knoxville.
David Saunders resides in Woodbury, Minnesota.
Kenneth (Ken) Speidel is known for his more than 25 years' experience in many aspects of pharmacy education and practice including his national recognition as an expert in specialty pharmacy's sterile and non-sterile compounding processes. He has been instrumental in the development of national standards for pharmacy compounding practices and recently authored two chapters on Non-sterile Compounding for the North American Pharmacist Licensure Exam (NAPLEX) 2013 Review Text. These skills are particularly timely in his work with Visante's International and Hospital & Health System Services practice areas.
Concurrent with his work for Visante, Dr. Speidel is Professor of Pharmacy Practice at the University of Findlay College of Pharmacy. In addition to being course coordinator and lead professor for numerous pharmacology courses, he is also hub site preceptor for the Advanced Pharmacy Practice Experience student rotation program at Findlay. He has also assisted in the development and research of several nationally recognized educational programs through the University of Florida. He is often asked to present at hospital grand rounds lecture programs as well as national forums and has published articles in the professional literature on compounding, home infusion pharmacy and specialty therapeutics.
Establishing more stringent standards for accreditation and increased surveyor expertise in the pharmaceutical compounding industry has been a major concern for Ken. He was a primary advisor to the development of the Pharmacy Compounding Accreditation Board (PCAB) and was appointed to an eight member national standards committee responsible to draft the initial national pharmacy compounding standards. He is currently developing a training program to ensure that the accreditation surveyors will have the necessary expertise to be able to evaluate all compounding processes and products. He remains a member of the Standards Review Committee and is active as a surveyor and accreditation expert for PCAB.
Ken's special knowledge and experience led to an entrepreneurial pursuit with the development of PharmaCare Rx, Inc. As President and Clinical Director, he was responsible for clinical consultations, compounding formulation and evaluation, quality assurance and performance improvement as well as business development.
Throughout his career, Ken has been active in a number of professional societies. He is most pleased to be a past multi-term president and board member emeritus of the National Home Infusion Association (NHIA). Locally, he is also a multi-term president of the Portage County Hospice. He is also on the Select Committee for the Ohio State Board of Pharmacy.
Kenneth Speidel received a Doctor of Pharmacy and a Bachelor of Science in Pharmacy both from Ohio Northern University. He has additional post graduate training in endocrinology, aseptic compounding, extemporaneous compounding, functional medicine, and pain management. He resides in Ravenna, Ohio.
Mr. Steindorf’s career and experience spans twenty-five years of leadership in the management of financial restructuring and operational reengineering for insurance companies, managed care organizations, hospital and physician groups. He has held the positions of Chief Financial Officer and Finance Director with numerous healthcare organizations.
Mr. Steindorf has managed operational functions for various healthcare insurance organizations including claims processing, billing and reconciliation, coordination of benefits (COB)/subrogation, network analysis for accessibility standards and payment configuration rules for claims adjudication.
Prior to serving in independent consulting roles, Mr. Steindorf was Chief Financial Officer of Sutter Connect, a management services organization operated by Sutter Health, providing managed care administrative services, physician billing and accounts receivable management, and physician practice management services.
Recent consulting assignments have focused on Medicare Advantage Prescription Drug programs and have included development, implementation and turnaround management of Medicare and Medicaid health plans, post acquisition clean-up and integration of financial and operational aspects, revenue recognition and accounts receivable validation, and client preparation for CMS financial audits.
Mr. Steindorf received both his Bachelors in Business Administration and Masters in Business Administration from the University of Wisconsin.
Dr. Stross is an academic internist with over 30 years of experience in patient care and health services research at the University of Michigan. He has chaired Pharmacy and Therapeutics Committees in inpatient and outpatient settings and has consulted extensively with national PBMs and many corporations. He serves as the Medical Director for Visante.
Jeff has expertise in evidence-based medicine, evaluating the utility of therapeutic interventions in patient populations and subsets and in developing mechanisms for physician feedback. He is presently overseeing the Pharmacy Benefit Plan of the University of Michigan.
He received his B.S. in Pharmacy from the University of Michigan and his M.D. from the same institution. After completing his residency in Internal Medicine, Jeff joined the faculty of the University of Michigan Medical School and was promoted to Professor in 1987. He has authored or coauthored over 75 papers in refereed journals such as the Journal of the American Medical Association, The New England Journal of Medicine and the Annals of Internal Medicine. A focus of his research has been to study how physicians learn and how to change their behavior. He was the founding chief of the Division of General Internal Medicine, and was the Associate Chair in charge of patient care programs for almost 20 years. The University of Michigan Health System has honored Dr. Stross with the formation of a named professorship: The Jeoffrey K. Stross Professorship in General Medicine.
Dr. Tan has expertise in medication safety initiatives, professional education programs, and inpatient pharmacy operations. Prior to her current work as a pharmacotherapy specialist consultant with Visante, Inc, Sandy served as Manager of Pharmacy Services at Cedars-Sinai Medical Center in Los Angeles, California. Her scope of responsibilities included overseeing pharmacy operations, human resource management, and clinical services for the central pharmacy, the sterile products preparation area, OR, ED, procedural areas, three outpatient pharmacies, ambulatory care clinical pharmacist services, primary care pharmacy residency, pharmacy technician program, pharmacy assistant program, and intern pharmacist program. In addition, Sandy participated in multiple award-winning quality improvement projects in the areas of medication use compliance, medication safety, pain management, and antiemetic use.
Sandy was also a consultant for medication safety initiatives at the McGill University Health Centre in Montreal, Canada. She has developed physician education materials for MedVantx, Inc. and is a contributing author to Wolters Kluwer Health and the Journal of the Pharmacy Society of Wisconsin.
She received her Bachelor of Science from the University of California, Berkeley and her Doctor of Pharmacy degree from the University of California, San Francisco School of Pharmacy. She completed a post-graduate clinical pharmacy residency at Long Beach Memorial Medical Center in Long Beach, California. She went on to complete a second residency in pharmacy management practice under the mentorship of Dr. Rita Shane at Cedars-Sinai Medical Center in Los Angeles, California.
James Toohey is a Senior Consultant serving with the Hospital and Health Services practice. Visante clients benefit from his more than 20 years' experience in hospital and clinical pharmacy plus an additional 10 years in the healthcare technology industry.
Jim's leadership in pharmacy at Aultman Hospital in Canton, OH helped to make it one of today's top 100 hospitals in the nation. He was hired three times by this health system because of his specialized knowledge in pharmacy technology and computerized systems. As Co-Director of Pharmacy he developed, designed, installed, and implemented a new state-of-the-art pharmacy department equipped with multiple carousels, robot, high-speed packager, cabinets, and USP 797 clean room based on patient safety initiatives. During this time he worked with three different vendors to provide a beta site for new technology helping to craft cutting edge solutions for pharmacy services.
Prior to his work with several medical technology companies, Jim was Director of Pharmacy for ten years at Aultman Hospital. During this time he was responsible for implementation of a Cerner pharmacy information system which included MSMEDS, MSSCRIPT, and Inventory Control modules, McKesson Automated Healthcare Incorporated's automated pharmacy robot, and Diebold MedSelect drug dispensing stations throughout the hospital as well as pharmacy services to satellite urgent care and surgery operations. Jim also provided pharmacy consultancy to Aultman's managed care service and developed an in-house formulary for its use. As a cost-savings to the hospital, he was responsible for setting up and operating a wholesale pharmacy that also sold pharmaceuticals to physician offices.
Woven in between his employment with Aultman Hospital, Jim was Vice President, Professional Services, North Region, with AmerisourceBergen Corporation. Before this he was a Pharmacist Sales Consultant with Diebold, Inc, which sold its product line to MedSelect, Inc. where he continued on as an account manager. When MedSelect sold its product line to AutoMed Technologies, Jim was promoted to Product Specialist where he distinguished himself as top sales individual for that line. He attributes his success in product sales to his personal ethics that insist on sharing a solid and truthful understanding of his product lines at all times and with all customers.
Jim has been selected by the American Society of Health-Systems Pharmacists (ASHP) to present at numerous major meetings on topics relating to the use of technology in efficient pharmacy operations. In addition he is a member of the American College of Healthcare Executives (ACHE), Rho Chi Honor Society, Kappa Psi Pharmaceutical Fraternity, and has held several leadership positions with the Ohio Society of Hospital Pharmacists. He has served in leadership roles for several pharmacy system user groups and advisory boards. He was selected for membership on the Novation IT Task Force for 2013-2014.
James Toohey received a Bachelor of Science degree in pharmacy from Ohio State University and a Master of Science in hospital pharmacy from the University of Minnesota and he participated in an ASHP accredited residency at United Hospitals in St. Paul, MN. He resides in Massillon, OH.
John (Jack) Trowbridge is Visante's Senior Vice President, Clinical Effectiveness providing more than 35 years' experience as a hospitalist and internist with special interest in Infectious Disease. Jack is a part of Visante's International Practice contributing to the development of clinical consulting services for Visante, UK. He is also a valued member of the Visante Antimicrobial Stewardship Program team.
For the past 10 years Dr. Trowbridge has had administrative responsibility for directing prevention services for 160,000 members in one of California's most successful HMOs. His focus has been on building systems which intercept and treat disease processes such as hypertension, hyperlipidemia, diabetes, and common cancers before patients develop complications from these conditions. Specifically, these population health management programs involve working with electronic health records (EHR) and an electronic data warehouse to build reports indicating which members have gaps in their care. At the same time the program assembles medical/administrative teams and clinical systems to optimize care. This has resulted in reduced patient risk for developing overt clinical diseases that could result in heart attack, stroke, or death.
During the course of his private practice as a hospital-based infectious disease consultant, Jack developed a hospital antibiotic surveillance program aimed at decreasing acute hospital length of stay and lowering antibiotic resistance through careful patient monitoring. This program recommended changes to optimize or streamline antibiotic use on an average of 20% of all patients, with 90% of these recommendations being instituted by attending physicians. From this, he was appointed Vice President of Santa Rosa Memorial Hospital with responsibility for developing and instituting clinical practice guidelines. He also implemented computer connectivity between the hospital and physician offices.
Dr. Trowbridge is a Clinical Professor of Medicine at the University of California at San Francisco School of Medicine. His primary academic focus has been the effective and innovative use of vaccines and antibiotics across the treatment continuum (from hospital, to infusion center, to home) with the intention of optimizing patient outcomes at lower cost. As Medical Director of Intra Home Services he applied these innovations by developing home infusion services. He has published numerous papers related to home infusion and pneumonia management and participated on several national and international advisory boards and speakers' panels dedicated to home infusion and the innovative use of antibiotics. In 2011, he was named Teacher of the Year by his hospital system and the UCSF Residency Consortium, recognizing 25 years of teaching hospital medicine to residents.
John Trowbridge received a Bachelor of Arts from Yale University and a Doctor of Medicine from Harvard Medical School. This was followed by internship, residency, a year as Chief Medical Resident, and an Infectious Disease Fellowship, all at the University of California at Los Angeles. He is Board Certified in Internal Medicine and Board Eligible in Infectious Disease. He is also a Diplomate of the American College of Physician Executives and is a Certified Physician Executive.
John Trowbridge resides in Northern California.
Rayburn (Ray) Vrabel is a Senior Consultant serving with Visante's Hospital & Health Systems Services practice. Ray draws from an extensive career that combines his interest in health system pharmacy leadership and medication systems management. He has held various positions in nine different medical centers, including Director of Pharmacy Services at some of the nation's top hospitals. Throughout his career he has always looked for opportunities to optimize pharmacy operations with the latest technology and management techniques.
Prior to joining Visante, Ray was Senior Director, Medication Systems Strategy, reporting to the Chairman, Founder, and CEO at Omnicell, Inc. Previous to this appointment at Omnicell, he held roles in Marketing as Director, Professional Affairs and Director, Medication Safety Systems. Before this, he was Director of Pharmacy at Sharp Grossmont Hospital and Director of Pharmacy at Scripps Green Hospital in La Jolla, California. Also in the San Diego area, he was Director, Pharmacy Operations for PacifiCare's PBM mail order business, Prescription Solutions and was a Product Marketing Manager for the Pyxis Corporation.
Dr. Vrabel worked with the Mayo Clinic Health System for more than 12 years as Director of Hospital Pharmacy Services at the Mayo Medical Center and as Director, Pharmacy Central Supply at the Rochester Methodist Hospital. These appointments followed his tenure at UCLA Medical Center where he began as Assistant Director, ultimately becoming the Deputy Director, Pharmaceutical Services. He also served as the medical center's Chief, Drug Information Services and was Vice-Chair of the UCLA IRB.
Over the years, Ray has held a number of academic appointments, teaching and mentoring pharmacy students and residents. He was Assistant Professor in the Department of Clinical Education and Services at the University of Nebraska Medical Center, College of Pharmacy in Omaha. Following this he was Assistant Clinical Professor at the University of California, San Francisco, School of Pharmacy. Concurrent with his work at the Mayo Medical Center, he was Clinical Assistant Professor at the University of Minnesota, College of Pharmacy in Minneapolis.
Dr. Vrabel received a Bachelor of Science in Pharmacy from the University of Michigan in Ann Arbor. He completed two ASHP Accredited Hospital Pharmacy Residency programs: first at the U.S. Public Health Service Hospital in San Francisco and then at the University of Kentucky in Lexington. He later received a Doctor of Pharmacy from the University of Kentucky. At the Wharton School, University of Pennsylvania, he completed the Executive Management Program for Directors of Pharmacy at the Leonard Davis Institute of Health Economics. He maintains professional affiliations with the American Society of Health-System Pharmacists (ASHP), and the California Society of Health-System Pharmacists. He has been licensed to practice pharmacy in California since 1970.
Ray Vrabel is a resident of San Diego, California.
Dr. Flagstad has experience in the therapeutic management of patients in the ambulatory care setting as well as inpatient and outpatient pharmacy operations. She has worked in multiple clinical disciplines, including diabetes, hypertension, hyperlipidemia, anticoagulation, oncology, HIV, hepatitis C, heart failure, medication use adherence, and home-based primary care.
In addition to her work as a pharmacotherapy specialist consultant with Visante, Inc., Laura currently serves as an ambulatory care pharmacist with Kaiser Permanente in San Francisco, California. Her areas of focus include therapy management in the outpatient oncology clinic as well as the anticoagulation service. Her past professional experience also includes service as a licensed pharmacy intern at California Pacific Medical Center in San Francisco, California.
She received her Bachelor of Arts degree in Biology from Washington University in St. Louis and her Doctor of Pharmacy degree from the University of California, San Francisco School of Pharmacy. Laura is a member of Phi Beta Kappa and the Rho Chi Society. She completed a post-graduate clinical pharmacy residency with an emphasis in ambulatory care at the Veterans Affairs Medical Center in San Francisco, California. She currently holds pharmacy licensure by examination in California.
Wendy Weingart has over 25 years' experience in hospitals and health plans, and with PBMs. She is also a founding member of the Visante®, Inc. team of consultants. Today, she serves as Vice President and project lead for numerous managed care engagements and has overseen Visante consulting teams on a variety of projects including formulary administration, PBM RFPs, professional recruitment, interim staffing, and strategic planning. She has been involved with Medicare Part D audit assistance consulting since the program's inception and is considered an expert in Part B vs. Part D billing issues, rejected claims analyses, transition of coverage, ESRD drugs, protected class drugs, and LTC member claims.
Before joining Visante, Wendy was Director, Pharmacy Services for Assurant Health. In that position she was responsible for overseeing Assurant's prescription drug card programs and pharmacy clinical operations for the health plan's one million members nationwide. During her tenure, she also established pharmacy benefit program strategies to enhance profitable growth in the company's Individual Medical, Small Group, and Short Term Medical product lines. Prior to this she served as Coordinator, Pharmacy Services for Samaritan Health Plan and PrimeCare Health Plan and provided consulting pharmacist services at several area long–term care facilities. In addition, Wendy has more than 15 years' clinical experience at hospitals in the Milwaukee and Madison metropolitan areas during which time she also held clinical faculty appointments at the University of Wisconsin-Madison, UW–Parkside, and Carroll University.
Wendy remains active with the Academy of Managed Care Pharmacy (AMCP) and serves as the AMCP Diplomat to the University of Wisconsin–Madison School of Pharmacy. She is also active with the American Society of Health–System Pharmacists and the Pharmacy Society of Wisconsin. She is a member of the Kappa Psi Pharmaceutical Fraternity Graduate Chapter and remains active with the University of Wisconsin Pharmacy Alumni Association.
Wendy was awarded a Master of Science – Hospital Pharmacy and Bachelor of Science – Pharmacy, both from the University of Wisconsin in Madison, Wisconsin. Along with this she completed a two year clinical and administrative post graduate pharmacy residency at the University of Wisconsin Hospital and Clinics.
Wendy Weingart is a resident of New Berlin, Wisconsin.
Maggie Wenner is a Visante Senior Consultant with more than 18 years experience in the Pharmacy Benefit Management (PBM) industry. This includes PBM operations management and business analysis as well as systems re–engineering experience. She has particular depth of knowledge in benefit administration, contact (call) centers, and claims adjudication.
Before joining the Visante team, Maggie was Senior Director of Benefit & Formulary Operations at Prime Therapeutics. In this position, she led a team of 70 employees and administered a budget of over $6M to support employer groups covering nearly 17 million members. Focusing on quality improvement and cost containment, she achieved significant improvements through new metrics definition and by managing performance through leading and lagging quality indicators. She also defined a 3-year roadmap for IT strategic support for the Benefit Administration application changes targeting greater efficiency and accuracy in the benefit setup process. Her introduction to Prime Therapeutics was as a Senior Business Consultant with Collective Genius, a business engineering consulting firm with a national presence. Her assignment was to document and engineer the business processes for transition of prescription claim adjudication system from an outside vendor to an in-house support system.
Ms. Wenner also had many years experience with Express Scripts, Inc. one of the largest PBMs in North America. She held leadership positions in Client Benefit Administration, Process Development and Claim Operations. She also served in a leadership capacity in the Contact Center Process Development at Diversified Pharmaceutical Services, a PBM that was purchased by Express Scripts in 1999.
As Senior Director, Client Benefit Administration at Express Scripts, she oversaw a 90 person operations team with a budget of $5.5 million. Her operation was responsible for implementing cost-saving clinical programs for new clients as well as the ongoing maintenance of more than 1,700 client PBM programs. Under her leadership, the division achieved quality results that exceeded monthly, quarterly, and annual accuracy targets already set at 98%. She oversaw a multiple- site transition to a paperless, virtual work environment that resulted in an 80% decrease in operational costs, increased productivity, and a reduction in overall turnaround time.
As Senior Manager, Process Development and Claim Operations, Ms. Wenner led a team of technical experts to provide guidance and support for business applications and claims adjudication issues as well as assisting with the implementation of new operational functionality to support Medicare Part D, client pricing, indemnity, and quantity and dispensing criteria.
Maggie Wenner earned a Bachelor of Science degree in Speech Communication and Business from St. Cloud State University in St. Cloud, MN. She resides in St. Louis Park, MN.
Lori Wetmore is a Visante Senior Consultant with expertise in critical care pharmacotherapy. Her specialty is cardiology and cardiovascular surgery medication therapy. In addition to her work with Visante's Hospital & Health System Services practice, she is also a member of the Indiana University (IU) Health System pharmacy staff.
At IU Health – Arnett, Dr. Wetmore served as Cardiovascular Clinical Pharmacist and then as Clinical Coordinator over all patient care lines to facilitate pharmacist assistance on medical teams. She was co–chair of the Heart Failure Performance Improvement Team, the Pharmacy & Therapeutics Committee, and the Stroke Performance Improvement Team. Lori was Arnett Hospital's representative to the IU Health system–wide Committee for Heart Failure Performance Improvement, and was instrumental in the health system's Heart Failure Accreditation by The Healthcare Accreditation Colloquium. She also served on the Cardiology, Heart Failure, and Pharmacy Leadership teams.
Lori has a keen interest in teaching and has been an instructor and preceptor for pharmacy students from Purdue University's School of Pharmacy and Pharmacy Sciences and Butler University's College of Pharmacy and Health Sciences as well as working with pharmacy residents from IU Health. In her work as preceptor and case conference instructor she has sought ways to help her students experience "real world" effects of pharmacotherapy on specific diseases and connecting this with actual patient outcomes. She has taught courses in critical care pharmacotherapy and advanced cardiac life support at both universities. She was also an instructor for cardio- respiratory pharmacology and drugs affecting circulation at IU Health–Clarian's Respiratory Therapy Program.
Lori Wetmore earned a Doctor of Pharmacy from Shenandoah University's Bernard J. Dunn School of Pharmacy. As a student research assistant, she was awarded first prize from the Applied Biosystems National Clinical Research Competition for her project "Use of a Real–Time PCR in a Large Medical Clinic Setting for Forecasting Genomic Based Dosage Requirements for Narrow Therapeutic Index Drugs." She completed two ASHP accredited post graduate residencies at Clarian Health/ Wishard Health Systems in Indianapolis, IN. She is a Board Certified Pharmacotherapy Specialist (BCPS) and has certifications in Pediatric Advanced Life Support, Advanced Cardiovascular Life Support, as well as the American Pharmacists Association Immunization certification. Lori also holds an Indiana Teaching Certificate. She is active with the Society of Critical Care Medicine (SCCM) and maintains memberships with the American College of Clinical Pharmacy (ACCP) and the American Society of Health-Systems Pharmacists (ASHP).
Lori Wetmore currently lives in the Windsor, England.
Julie Witt is the Visante Senior Director of Analytics and has more than 20 years of experience in the health insurance industry, specifically Individual Major Medical and Small Group. Her experience includes extensive work performing actuarial analysis as it relates to pharmacy and provider contracting. She successfully led teams, projects, and processes along with defining profitable product designs and developing and implementing pricing models.
Julie came to Visante after many years of service with Assurant Health in Milwaukee, Wisconsin. Most recently she was Vice President, Product Line Actuary. In this position she was responsible for the profitability, growth, plan design, pricing and forecasting for Assurant’s Short-Term Medical, Limited Benefit Individual Medical and Voluntary insurance products. She assisted in setting strategy and investigated new markets and product features to enhance growth. She also oversaw plan design and pricing to restore profitability and attract better risk.
Previous to this, Julie was Vice President in charge of Assurant’s Provider Contracting and Pharmacy Actuarial support for both Individual Medical and Small Group product lines. This included analysis and assessment of provider contract strategy for more than 80 Preferred Provider Organization (PPO) vendor contracts and more than 30 ancillary contracts in 45 states. In this position she managed the overall drug spend, including formulary modifications, plan design changes, and competitor assessments. She was highly successful in the Pharmacy Benefit Management (PBM) RFP process and developed reports to monitor leading experience indicators and financial savings from the PBM contract. She was a key resource in a successful PBM implementation by defining administrative and claims system requirements along with necessary reporting variables.
As Assurant’s Director, Health Services Actuarial, Julie managed provider contracting support for Individual Medical and Small Group. She developed recommendations for network option best practices, including risk-sharing arrangements and pricing of alternative managed care plan designs. In previous roles at Assurant, Julie gained experience in pricing, forecasting, rate implementation, system conversions, and data mart design. She has extensive management experience and a demonstrated ability to collaborate with cross-functional teams and external partners.
Julie is a Fellow of the Society of Actuaries, a Member of the American Academy of Actuaries, and a Fellow of the Conference of Consulting Actuaries. She received a Bachelor of Science degree in mathematics from the University of Wisconsin – Whitewater campus.
Julie is also Partner at Magnum Actuarial Group, LLC, a firm that specializes in providing consulting services to the Individual and Small Group health insurance marketplace.
Julie Witt resides in New Berlin, Wisconsin.
Mr. Wood has expertise in the Federal 340B Drug Purchasing Program, home infusion, and tele-pharmacy. As Director of Infusion Services, Outreach Services, Tele-pharmacy Services, 340B Programs, and Government Relations for the Department of Pharmacy Services at the University of Utah Hospitals & Clinics in Salt Lake City he developed several innovative programs based on utilizing the 340B Program. Among these were a hemophilia disease management program with Utah Medicaid and a remotely operated tele-pharmacy program at a Federally Qualified Community Health Center under an Alternative Methods Demonstration Project with the HRSA Office of Pharmacy Affairs.
He has had several presentations and publications dealing with hemophilia disease management, partnering with Medicaid for disease management, optimizing the benefits of the 340B program, Tele-pharmacy, and home infusion therapy. In 2004 he received the Utah Society of Health System Pharmacists Pharmaceutical Care Award.
He is a member of ASHP and previously served on the Government Relations Committee of Safety Net Hospitals for Pharmacy Access. In 2011 he was appointed to the Board of Directors for Aspirus Ontonagon Hospital. He has represented the University of Utah at numerous legislative efforts in Washington.
While at the University of Utah he was an Adjunct Instructor and a Clinical Instructor at the College of Pharmacy.
Bill is a graduate of the University Of Illinois College Of Pharmacy where he earned the Herbert Emig Award for Excellence in Clinical Pharmacy.
Michael Woodridge is the Visante Vice President for Health Policy. His career experiences have qualified him to address healthcare policy from a governmental as well as an international perspective. He has particular experience with universal healthcare programs, international Pharma, epidemiology, neurosciences, and medical research. He also has a career focus in healthcare policy for the aged, family health services, HIV/AIDS, and underserved populations.
Michael brings special insight to the role of government in solving healthcare issues as a result of his many years of service in the Australian Parliament including six years as Minister of Health, initially with oversight of Family Health services and later for Aged Care. These experiences as well as his work representing Australia to the United Nations’ special sessions on HIV/AIDS and UNAIDS in Geneva have given him a unique international perspective on healthcare problems and programs. This is further supported by his previous role as Chair of the World Health Organization, East Asia and Western Pacific Region.
In addition to his work with Visante, he is Principal of Michael Wooldridge and Associates, a consulting practice located in Australia. This firm provides strategic and regulatory advice to a large range of Australian and overseas companies and organizations in the fields of healthcare, technology and biotechnology. He is also Professor in the Department of Epidemiology, Faculty of Medicine at Monash University as well as Associate Professor, Department of Neuroscience on the Faculty of Medicine at the University of Melbourne.
Dr. Wooldridge currently serves as chair of the following committees and agencies: Ministerial Advisory Committee on AIDS, Sexual Health and Hepatitis; Neurosciences Australia, the Cooperative Research Center in Oral Health Science, University of Melbourne; and Australian Property Custodian Holdings. He is also a board member of: Australian Pharmaceutical Industries; Cogstate Ltd; Centre for Eye Research Australia; Pharmacy College Foundation, Monash University; Monash Medical Research Advisory Board; and Aspen Health Care.
Michael Wooldridge received his MBBS (degrees in medicine and surgery) as well as Master of Business Administration and Bachelor of Science degrees from Monash University in Melbourne, Australia. He currently resides in Carlton South Victoria, Australia.
Jody Zahradka is a Visante Senior Consultant who brings over 24 years' experience with multiple levels of leadership and project management roles in large, cross-functional application areas. This experience is in multiple industries with more than half in Healthcare Information Technology. She has headed several large programs and projects (over $100 million) that include the consolidation of pharmacy adjudication systems, the implementation of HIPAA Privacy and Security provisions and Medicare Part D and building unique adjudication systems for various government healthcare programs.
Most recently, Jody led the start up of a $100M+ project to transition claims adjudication from internal legacy systems to externally adjudicated services for a large healthcare provider. In this role, she was responsible for defining the cross-functional program and the integrated project plan, as well as establishing resourcing and a budget.
Previously, she was with Express Scripts, Inc. (ESI) for more than 13 years. As a Senior Director in IT, she was appointed program manager for the implementation of ESI's TPharm contract with the Department of Defense (DoD). This contract called for the provision of PBM services to more than 2.1 million beneficiaries. Implementation required development of a new and unique claims adjudication system as well as special functionality to support the troops in Iraq via a web portal. She was responsible for all aspects of the program from the initial bidding process, the requirements definition with the DoD, the IT implementation which utilized over 750 IT professionals, and the on-going oversight of all IT functions supporting this client. This included oversight of all contractual service level agreements (SLAs), risk management and contractual compliance along with interfaces with other DoD contractors, while maintaining the rigorous standards of the Department of Defense Information Assurance Certification and Accreditation (DIACAP) annual certification.
Jody was responsible for Express Scripts' IT project to implement extensive adjudication modifications for the Medicare Part D program. At this time she was also selected to provide feedback to the CMS and Pharmacy Council for Part D as a key industry consultant as well as a representative of the National Council for Prescription Drug Program (NCPDP). ESI received pharmacy industry recognition for a very successful implementation of the new Part D program and their part in helping to define details of the regulations.
During her tenure with Express Scripts, Jody was also responsible for the teams and systems supporting the company's Claims Adjudication Systems. In this capacity she was responsible for key processing systems including Core Adjudication, Drug Systems, Formulary, Pharmacy Network and Contracting, Claim Pricing, and Member Copay. She led her teams in system migrations, strategic enhancements, and regulatory implementations.
Jody Zahradka has certifications from Lean Six Sigma, Project Development Lifecycles, and the Leadership Development Series in addition to a degree in Data Processing from Dakota County Technical College. She resides in Eagan Minnesota.