Experience

Visante/Experience

Proven success in advancing pharmacy

Our personalized approach to each and every client challenge ensures you receive the most effective and efficient solution. From small operations in rural Maine to multi-million dollar projects at major universities, we have a proven track record of providing quick and lasting success through expertise in a number of disciplines. Here are some examples of how we're helping to advance the business of pharmacy all over the world.

Specialty Pharmacy at Akron Children’s Hospital Adds Value to Patients & Organization

Patient Care, Cost Savings

Challenge/Goals

Specialty Pharmacy was on the minds of pharmacy leaders at Akron Children’s Hospital, a 400 bed free-standing children’s hospital. John Lepto, Director of Pharmacy, had observed other children’s hospitals making excellent gains in patient care and provider satisfaction while generating significant contributions to the bottom line. Creating a specialty pharmacy from scratch involves a lot of moving parts, from facility planning and drug purchasing to staffing and overseeing daily operations.

Results

While hiring a consulting firm was a new approach for Lepto and team, the results of the engagement were tremendous.

The specialty pharmacy exceeded performance expectations in its first year, surpassing projected volumes and margin. This will enable Akron Children’s to invest new resources into patient care and population health efforts within the community that otherwise would be difficult to fund.

The Visante team collaborated with ACH to recruit and onboard well-qualified pharmacy leaders who stepped in to manage the operation. Visante also recruited and trained medication specialists to provide these essential services.

Time to Fill: 2.38 days
Medication Adherence: 96%
Patient Quality of Life Score: 100
Promise to Deliver: 100%
Percent of Prescriptions Approved: 84%
Patient Satisfaction Score: 97.5%
Provider Satisfaction Score: 100%

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This group of dedicated pharmacists and technicians successfully operationalized our internal specialty pharmacy within 6 months of the start of the project! Working alongside Visante, they realized full URAC accreditation only 6 months from the first specialty prescription being filled. Our team is able to deliver specialty medications to patients within 3 days or less of receiving a prescription! This can take up to 3 weeks with external specialty pharmacies! Truly great patient care and a remarkable feat! Very proud of this team!

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340B Covered Entity Overcomes Challenges of Disparate Split-Billing Systems

Cost Savings

Challenge/Goals

Several years had gone by without appropriate oversight for this Covered Entity with a large contract pharmacy network. Visante’s audit uncovered that nearly a third of the registered contract pharmacy locations did not have active dispensations, and several of the contract pharmacies had effective dates on the OPA website in advance of the contract being signed.

Results

In just six months, the Visante team worked with the Covered Entity to make major changes to its contract pharmacy operations and develop a strategy that will set them up for long term success. Specifically:

Visante successfully supported an update of the OPA database to remove all locations with minimal to no volume over the course of six months.
The team removed a number of contract locations after determining that were multiple barriers that would take several more months or longer to overcome.
Visante reviewed e-prescribing data and history to determine where prescriptions were going, and created a contract pharmacy strategy focused around Covered Entity detail that was real and meaningful.

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Expanding access to medications through retail pharmacy

Challenge/Goals

Provide much needed around-the-clock access to medications for the community

Results

The community’s response to the pharmacy and its services has been extremely positive. In fact, KVHC has expanded the original pharmacy concept to a second store at another one of their clinic locations.

Greg Burger was a tremendous support to our organization throughout the entire implementation process. He was available around the clock to assist with any road blocks we may have encountered. His experience and guidance made this new endeavor for our organization a success by establishing a strong foundation that we can build on for years to come.

Claudette Humphrey, Chief Executive Officer

Katahdin Valley Health Center

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Multiple HRSA findings challenge 340B Covered Entity to overhaul program operations

Cost Savings

Challenge/Goals

A Covered Entity approached Visante for guidance after receiving numerous findings through a HRSA audit. Visante’s 340B team helped the CE to make significant changes to all aspects program operations, including intensive work with multiple split-billing systems.

Results

After forming a 340B Compliance Committee of Covered Entity stakeholders, forward movement took place over the course of twelve months. This overhaul focused on the foundation of the 340B Program, and all aspects of supply chain/purchasing, billing, reimbursement, contract review and support (contract pharmacy), and split-billing maintenance and oversight. Compliance oversight was structured around the Corrective Action Plan provided to HRSA, and allowed the Covered Entity to forecast resources and tools necessary to maintain full compliance.

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