Our client, a regional health center located on the shores of beautiful Lake Michigan, is invested in community support. Their facility has built a favorable presence in a bustling community filled with businesses, colleges, and summer vacationers.

They offer a wide variety of general and specialty care services, including neurology, rheumatology, and gastroenterology. Despite its strong community presence and high provider satisfaction, the health center continually seeks efficiencies and improvements in patient care.

Identifying the Need for Specialty Pharmacy Services

Medication access services weren’t available to these patients. Historically, patients in the area requiring specialty medications would either choose a specialty mail-order pharmacy or be directed to one by their insurance. 

Our client saw specialty pharmacy as an opportunity to provide better, more comprehensive care to their patients. They knew making these life-saving medications available internally would improve medication access, convenience, and patient care. 

Although expanding into specialty pharmacy was an exciting goal for the healthcare team, their staff was already stretched beyond capacity. And that’s where the Visante team comes in. 

A Powerful Partnership Unlocks New Opportunities

Once the health center team learned about Visante’s full medication access services, they realized that the opportunity to build a specialty clinic held more value than they initially thought. They uncovered financial performance upsides that would result in a positive return on investment (ROI) and help fund other critical patient care initiatives down the line. Expanding into specialty pharmacy would greatly benefit the hospital’s patients, providers, operations, and the bottom line.

A Rapid & Efficient Strategy 

The timeline needed to move quickly and clear communication was critical to the project’s success. They needed to earn accreditations, gain purchasing agreements, build facilities, and develop staffing in record time. 

So, the teams went to work immediately: 

Strategy & Timeline 

Visante created a pro forma, finalized a strategic roadmap for the organization, and identified the financial benefits that would yield a positive ROI and support future patient care initiatives. 

Getting Necessary Approvals 

The health center leadership provided approvals and support, bringing in essential individuals for development, implementation, and service delivery.

Our client-dedicated internal support staff—including a project manager and pharmacy manager—to keep the project on schedule. 

Collaboration is Key 

Visante collaborated with the cross-functional team, managing all project aspects to ensure comprehensive representation and support. We worked closely with the health center to overcome challenges, establish fresh approaches to current workflows, and implement best practices that greatly benefited the organization’s ability to deliver best-in-class service. 

Results: Specialty Pharmacy Makes a Positive Impact

The health center met its ambitious goal of launching its specialty pharmacy in record time. Now, it provides an exceptional patient care experience that improves outcomes and keeps patients connected to their care teams. Patients are delighted with the convenience and support they feel from the health center! 

“It’s amazing to work with an organization completely committed to its patients and community. Everyone involved in this project went over and above to create a service that will truly benefit patients and their families.”

-Lynn Thoma, Visante Senior Consultant

Our client is dedicated to patient care excellence and serving their community. This means that specialty pharmacy was an important addition that will significantly impact their patients, providers, operations, and the organization’s overall well-being. 

Ready to Transform Your Pharmacy Services?

If you’re a pharmacy leader looking for ways to optimize processes and improve patient care, email solutions@visanteinc.com or call (866) 388-7583 to speak with one of our team members. We’re excited to talk with you about how we can adopt a specialty pharmacy framework for your organization.