Experience

Transform pharmacy operations to improve patient care by adding comprehensive ambulatory pharmacy services

$
0
M
Improvement to net operating margin
Challenge/Goals
Develop a strategy and business plan for major expansion of ambulatory pharmacy
Process

A Northeast Regional Referral Center needed to greatly expand its outpatient pharmacy services. Visante’s team was brought on board and moved quickly to conduct a pharmacy assessment and review. Based on the assessment, Visante helped transformed the hospital system’s pharmacy services into a business within the business, identifying ambulatory pharmacy services as an essential way to advance patient care while also improving financial results. Visante developed and implemented a comprehensive business plan that included:

  • Developed transition of care and ambulatory services
  • Implemented pharmacy managed medication reconciliation
  • Developed Emergency Department pharmacy services
  • Planned and built retail and ambulatory services
  • Established mail order program
  • Developed a specialty pharmacy program
  • Expanded clinical pharmacy services
  • Created patient centered medical homes and formal RX capture
Results
After implementation of the comprehensive business plan, the Regional Referral Center saw improved continuity of care, increased patient satisfaction, and reduced readmission rates, all while expanding the level of service it provided as the community's only 24-hour pharmacy.